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            Business ProfileDynasty Mattress

            Mattresses

            Contact Information

            2372 Morse Ave # 365

            Irvine, CA 92614-6234

            Visit Website
            (800) 208-2713

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers mattresses.

            Products & Services

            10" Gel Memory Foam Mattress (All Sizes), 12" CoolBreeze Gel Memory Foam Mattress (All Sizes), 14" CoolBreeze Gel Memory Foam Mattress (All Sizes), 14.5" CoolBreeze Plush Gel Memory Foam Mattress (All Sizes), 15.5" AtlantisBreeze Gel Memory Foam Mattress (All Sizes), 10" RV Mattress (King, Short King, Queen), 4.5" Sofa Mattress ( Full, Queen ), DM9000s Adjustable Bed Base ( Most features ever, All Sizes ), 12"CoolBreeze2 Gel Layer Memory Foam Mattress (All Sizes, All Comfort Levels)

            Business Details

            Location of This Business
            2372 Morse Ave # 365, Irvine, CA 92614-6234
            BBB File Opened:
            11/16/2015
            Years in Business:
            17
            Business Started:
            10/1/2007
            Business Incorporated:
            6/1/2008
            Type of Entity:
            Corporation
            Alternate Business Name
            • Dynasty Mattress Inc
            Business Management
            • Mr. Tony Nguyen, Manager
            • Mr. Thomas M Nguyen
            Contact Information

            Customer Contact

            • Mr. Thomas M Nguyen
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Just received the mattress and it is obviously a USED mattress that appears to a returned item from another customer. I can not imagine a company doing something like this. The mattress has human stains when we took off the outer mattress cover. disgusting.
            Read 16 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dee M

            11/09/2024

            If I could give Dynasty Mattress and its products no stars, I would. Bought in 2022, I believe. Right away I was disappointed in the features of the bed frame. The speakers sound like an old transistor radio, the *** charging ports dont charge (they did for a day or two), the lumbar feature cant even be felt, and the massage feature is laughable. Its just annoying. The mattress itself is hard as a rock even though we ordered softer mattresses, and customer service is non-existent. I called and emailed and emailed and called. Could not get info to return. I finally read the paperwork about the 120-day try-out guaranteewe could return it within 120 daysAT OUR EXPENSE. That part was NOT in the ad when we bought the bed, or we never would have purchased it. Talk about deceptive practices! We have a California King and the 2 bases are hella heavy. AND wed have to find our own freight company and yadda yadda. What legitimate company has a 120 day return policy and then makes the CUSTOMER pay big bucks to return???? I just wish Id kept my old, non-adjustable tempurpedic. ****** learned.
            Read 6 More Customer Reviews

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

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            BBB reports on known marketplace practices.

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