ComplaintsforTrinity Property Consultants
Property Management
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Complaint Details
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Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There is mold in the complex. The entire building, I have health issues and I have kids and mold isnt harmful right now but it causes long term health issues. They refused to let me off my lease. On top of that, they are overcharging us for the apartment, their water lines are busted-American water has to show up every other day to and turn off water for a couple hours which is very inconvenient. The complex is basically holding me hostage against my will. On top of that they promised my dishwater would be fixed but no one came, and their standard time frame of fixtures of 5(five) days but its been over a month and no one showed. They also refused to give me money back if I fix it myself.Initial Complaint
10/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My son, ****** ******, lived at their property in ***********, FL called Social 2700 in 2021. My son moved out and I called emailed the property manager (****** ****** several times trying to pay the balance owed after his move out. There was a discrepancy of $140 that they were over charging us so I was trying to work out how the calculations did not match. I sent a spreadsheet of charges versus what had been paid. The property manager would not respond, despite other email stating I needed a response to pay what ****** owed, as I was aware if not resolved, we might be taken to collections agency. On 8/6/24, we received an email from a collections agency (**************************) for the wrong amount and including interest due. I emailed and called Social 2700 and their owner Trinity Property Consultants and have yet to hear back from them to reconcile this issue. I have records of all my emails with Social 2700 property manager dating back to 2021 to date. I would like to pay the correct amount I owe, without any late charges, and for my credit report to reflect that I am not delinquent.Initial Complaint
10/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been a resident at *************** in *********, **, for one month and fourteen days and have experienced a few residential concerns regarding the accounting team, the amount being charged, and customer service at the **********************. The ********************************************* office is very rarely open the manager is typically at the sister site instead of her own most of the time. There is no rent dropbox which was not told to me at the lease signing when I inquired about paying rent. My move-in inspection was completed and there were numerous deficiencies noted in the unit including, but not limited to:1. Closed doors do not fit/are not suitable for the closet space. They are dangling at the bottom 2. The paint in the second bedroom and living room does not match the base paint 3. leaking irrigation system throughout the property 4. Excessively high utility bills in which residents do not receive a breakdown of the bill and are expected to pay the bill with no explanation of why the charges are so high 5. Lack of presence in the management office. I paid rent for October and was charged a late fee when my rent was not late, however, the Manager did not scan the rent until 3 days after I received it. I asked them to remove the late fee and a day later I was sent an email stating that my cashier's check was returned with an additional NSF fee. I inquired about how a cashier's check could be returned and was told it was fictitious. I referred the manager back to the Accounting team as my move-in check was identical to my current rent check. This is an inconvenience because I have to put a stop payment and have the payment reissued which can take 90 days per my banking institution. I do think there needs to be an internal audit or some questions asked about their business practices.Initial Complaint
10/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved in august 17th 2024 my house was broken in to august 18th 10:30pm as I went to ********** informed the office called the police neighbors saw who did it and spoke with officer.i was notified which I hve several text that someone was on the way and did not show up three days later someone fixed door to s*** but not all the way I have several pictures since living here my kids have had breathing problems catching colds getting sick mold inside apartment vents I have called health department and etc they will not move me after asking for a police report. My child hve been sent to hospital by ambulance with issues and still nothing I hve went to office about the roaches since move in pest control hve not came out also about the air vents and the mold that you can clearly see on the vents yesterday a child was wondering and crying I helped the child but to find out it was the front office child being watched by a resident here I texted her notifying what happened and she gave the people my number they called me threatening me to mind my business also came and walked to my house with 8 people all threatening me and my children the people was who broke into my house now that I know the office lady have a relationship with them I know that she sent them into my house to break in and I need help they won't give me corporate number they only gave me an email which only leads to them so I can not call corporate and I don't feel safe for me nor my children I am reaching out because we are in serious danger and don't know what else to doInitial Complaint
10/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I completed an application at the ************************************* and was unfortunately declined on 08/19. I was told the $250 administrative fee would be refunded within 30 to 45 days which is already an unreasonable amount of time to wait for a refund. Now it is October 6th and I still have not been refunded. Per the assistant property manager the refund check is scheduled to go to the address I applied for at the property which makes absolutely no sense. I then was told they have to check with the accounting department which could take another 1 to 2 weeks. This is absolutely ridiculous there is no reason that a property should be holding someones money for 2 months and then have no sense of urgency in returning the funds that they are not entitled to. I need someone to assist me with getting MY money back from these people in a timely manner because waiting another 45 days is not an option.Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been living in this apartment complex since August 12th. There has been nothing but problems from lack of security to issues with appliances and pests that have yet to be answered. I frequent the leasing office and nothing is really done about any problems that I have. In August, there was a person who wasnt supposed to be living here with her child and boyfriend and all that was offered to me was a mediation session. Now that that has been dealt with, there is now a man living here with his girlfriend and he is not on the lease. The safety issue comes because these people (everyone who has lived here thus far) are significantly older than me and this is supposed to be a student space. These people are not in school so there is no reason why they should be living in a student space, especially not in their mid to late 20s.Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to highlight several ongoing issues with Arrive2801 that have severely impacted my living situation, and I respectfully request immediate assistance in facilitating a ************* a disabled individual, access to hot water is essential for my health and daily needs. Unfortunately, for the past 72 hours, I have been dealing with only lukewarm or cold water coming from my shower, despite repeated maintenance requests. I have received no response from the staff. Furthermore, I have an outstanding maintenance request that has gone unresolved for over two months concerning a broken toilet paper holder. Maintenance has claimed to fix this issue multiple times, but it remains broken (please see the attached photo for reference). This is in addition to nearly two months of waiting for the repair of a leaking ceiling in my bathroom, which almost led to mold growth, and the ongoing pest problems in the apartment that have not been addressed.Additionally, for the past two weeks, the fire alarms in the building have been going off at random hours, particularly at night, causing significant disruption to my household and distress to my children. This issue has yet to be resolved.I have also attempted to discuss my lease renewal with the leasing office, particularly regarding my right to request a rent reduction or apply specials under state and federal regulations. However, my inquiries have gone unanswered. Moreover, I have informed the office of a court-ordered restraining order for protection from an abusive ex, yet no action has been taken to safeguard myself and my family.While these are ongoing concerns, my immediate priority is to restore consistent access to hot water and ensure that the necessary maintenance tasks are completed by someone other than the individual who has repeatedly failed to resolve these issues. The lack of response and disregard for these matters does not reflect the good-faith business practices that should be expected.Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved into this Senior Living Ctr. on September 2, 2024, two days later I was awakened by alarms going off with voice saying...fire, fire. Ran out of the building, firemen came and they stated the smoke detectors needed to be replaced immediately as they were filled with dust/dirt; next I find I have a bathroom light shorting out when you turn it on it blinks and so doesn't the plug. I have a video of this. Only have a fan light in the bathroom for two weeks. At the same time another light does not work in the kitchen; all the parts are all over the counter as he is in the process of figuring out what is wrong. Finally into the third week, he replaces the light. A few days later I noticed the light is separating from the ceiling and it could fall down at any time with glass all over the place. Supposedly we will fix tomorrow; of course, they didn't. It is still hanging. I am totally disillusioned by this "senior complex" paying a premium rent.Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Im not eligible for this debt QUALIA COLLECTION SE **************************************************** I Do Not have a contract with Quaila Collactions they did not provide me with the original contract as I requestedInitial Complaint
09/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Mail sent 9/13, checked office for mail the 19th, 20th, and 23rd the office still does not have my mail. The mail had money/money card in it. The tracking stated the mail been delivered . While in the office getting my mail, another resident stated anytime she picks her mail up it is open, its been going on for a year.
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Customer Complaints Summary
184 total complaints in the last 3 years.
63 complaints closed in the last 12 months.