Business ProfileforACRC Global

We engaged this business for a surrogacy contract in early 2024. We paid them a $10,000.00 deposit and then $25,000.00 as an agency fee. There was plenty of money in the account to support the surrogacy, however, the agency drew down the balance of our escrow account as their agency fee and didnt use the appropriate funds to compensate the surrogate. Because of this they said the surrogate walked away. So we asked for a refund for all the expenses paid to her and were promised a rematch. We have been asking for 6 weeks for an appropriate rematch, despite their website advertising "no wait for ******************** They have had various lawyers reach out to try and manipulate and bully us. They are extorting us over and over for more funds despite never following through on their end of the contractual agreement. I have all the email threads, details of the escrow account and the contract available for review - I am not sure if uploading it to this website is the best as it contains alot of very personal information. However, I am happy to share in a confidential manner. We have close to no trust in this agency at this point and are being forced to work with them because they will not reimburse us our monies. At this point they are holding up our journey to have children, holding our money hostage, extorting us for additional funds, and we would just like our money back to move forward with a more reputable agency.