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Find a Location

Whitecloths has 1 locations, listed below.

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    Business ProfileforWhitecloths

    Online Retailer

    Current Alerts For This Business

    Advertising Review:
    On November 2, 2022, BBB Serving Los Angeles and Silicon Valley requested that the company substantiate, modify, or discontinue claims advertised on the company's website, https://www.whitecloths.com. The company advertises "Winter Season Sale," "F/W Essentials Sale," and "Mid-Season Sale." The business also advertises "Sustainably made."

    BBB challenged these claims based on the following BBB Codes of Advertising:
    1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
    9. Sales - https://www.bbb.org/code-of-advertising#Sales
    34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results

    As of November 28, 2022, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.

    At-a-glance

    Customer Reviews

    1.23/5stars

    Average of 47 Customer Reviews

    Customer Complaints

    57 complaints closed in last 3 years

    33 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    581 Yorbita Rd, La Puente, CA 91744
    BBB File Opened:
    10/6/2022
    Years in Business:
    3
    Business Started:
    10/18/2021
    Alternate Business Name
    • Uture Ecom LLC

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    57 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    47 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Russell S

    1 star

    11/08/2024

    I ordered 2 shirts, one brown and one khaki and 1 hat. The first issue was they overcharged my credit card. The order total was $81.87 which showed on the order screen when I placed the order. My card was charged $94.15. I emailed them and they did credit the $12.28 discrepancy and stated it was a system glitch. Items delivered were not even close in color to what was pictured on their website. The brown shirt I received was more orange than brown. The khaki shirt was more of a cream color. Both shirts were just swirls of dye. The photo makes it look like it has reinforced elbows and button up strips. The shirt had dark circles dyed on the elbows and the button up strips. They sell a vastly inferior product than what they show online. Cheap material. You can't deal with these people at all and its excuse after excuse on why they wont provide a refund. Every email said the same thing, it was the correct order. They offered me $8.00 as compensation on a $81.87 order. I replied that I was not happy with their product quality and I just want to return the items for a full refund. They replied that the product I received is what I ordered and raised their offer $12.00. Do not buy from them!!!

    Local BBB

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