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Find a Location

Ladera Lending Inc has 1 locations, listed below.

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    Business ProfileforLadera Lending Inc

    Mortgage Broker
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.56/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/13/2012

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers real estate and mortgage services.

    Business Details

    Location of This Business
    555 Corporate Dr Ste 215, Ladera Ranch, CA 92694-2170
    BBB File Opened:
    10/23/2013
    Years in Business:
    17
    Business Started:
    9/21/2007
    Business Incorporated:
    5/17/2011
    Accredited Since:
    3/13/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    7:00 AM - 6:00 PM
    T:
    7:00 AM - 6:00 AM
    W:
    7:00 AM - 6:00 AM
    Th:
    7:00 AM - 6:00 AM
    F:
    7:00 AM - 6:00 AM
    Sa:
    8:00 AM - 12:00 PM
    Business Management
    • Mr. Robert L Brown, Broker
    • Mr. Kevin Smith Sr., Manager of Technology
    • Ms. Melanie Brown, CEO
    • Ms. Jacqueline Herrick, Senior Vice President
    • Mrs. Christine Diaz, QC Specialist
    • Ms. Alexa Contreras, Marketing Specialist
    Contact Information

    Principal

    • Mr. Robert L Brown, Broker
    • Ms. Melanie Brown, CEO

    Customer Contact

    • Mr. Robert L Brown, Broker
    • Mr. Kevin Smith Sr., Manager of Technology
    • Ms. Jacqueline Herrick, Senior Vice President
    • Mrs. Christine Diaz, QC Specialist
    • Ms. Alexa Contreras, Marketing Specialist
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    catherine r

    1 star

    10/17/2024

    I had a terrible experience with ***** *****, a lender from Ladera Lending. He engaged in what I believe and learned is predatory lending, and he filled out documents on my behalf without my knowledge that what he was telling me to write on documents was illegal to do! He promised me that once my prepayment penalty was over, I could refinance my second mortgage within six months, but he failed to deliver on that promise.***** ***** also worked with a company called Equity Wave Lending in ************************, and I was never given direct access to the mortgage officer handling my loan. On top of that, I was double-billed for fees, and in a primary document it states a referral fee of which I also learned is illegal. He knew I was in distress financially and mentally distraught after the death of my dog during the loan qualifying period. ***** told me I needed to pay off my credit card debt, to improve my credit scores and then be able to qualify for the refinance 6 months later after the prepayment penalty was up which would have been June 2024. I did exactly what he told me, trusting his guidance, but I later discovered that he should never have told me to pay off my debt in the first place nor promised the ability to refinance in June. He completely failed me on refinancing the ridiculous high interest rate 2nd home mortgage loan he put me in. I feel deceived, manipulated, and completely let down. He has put me in a worse financial situation now. ***** ***** lied to me, and it became clear that he never intended to follow through on his promises. Hes a *****, and I strongly advise anyone to stay away from doing business with him. His manager, **** ******** at Ladera is equally at fault for allowing this kind of behavior to continue.

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