ComplaintsforAntelope Valley Chevrolet

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I feel totally disrespected and mistreated by Antelope Vally Chevrolet. We dropped our ******** off to them 8/24/24 for major repairs covered by the warranty. The dealership took intake photos of the condition of our car at drop off. (This will turn out to be the most important part of this transaction!) I even assisted the service advisor with contacting the warranty company to get them paid and expedite the repair. One part was backordered so the job was not completed until 10/18/24. I stayed patient, friendly, professional and communicated with my service advisor weekly. I spoke with the service advisor Thursday who was excited to tell me the car is ready and washed for us. We arrived 10/20/24 morning, they walked us straight to the cashier we paid $1245 deductible and they said great we will drive it around to the front. Immediately we see our purple vinyl wrapped car now has MAJOR heat rash black spots EXTENSIVE CRACKS and a thick coat of dirt on it. Clearly they let it sit in the sun unprotected that entire 2 Months! They didnt have the decency to advise us ahead of time to forewarn us of what we were about to see! Did they think we wouldnt notice?! Why didnt they follow protocol? I have never been to service at a dealership where they did not at least wash the car prior to delivering it to me. The complete and utter disregard for someone elses property is DISGUSTING! If you cant go to the dealership for your repairs, where can you go?! I have escalated this with manager ******* ********. Please help me get their liability insurance information

  Business response

  10/25/2024

  To BBB,

  We came to a satisfactory resolution with Ms. ****** ***** by paying for the damages she requested.  

  Thank You,

  **** Oh

  Customer response

  10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The sales manager **** **** and finance manager ***** ******** will lie to your face and not return phone calls and have no compassion after buying a vehicle I opted to get my own financing and with that the manager got upset and put my back up interest rate at ***** % I called for a day constantly for new copy of my paperwork not once did anyone call me back so the next day I drive in to the dealership to get new copy due to my bank not accepting the paperwork for the left margin missing information like first initial of name first number of Address I wasn't able to get the check cut till the last day of my option contract due to my wife needing emergency brain surgery out of town and has been in the icu for 3 days and so I called to tell them that the check has been cut and it will be there by tomorrow morning by 10 am and the manager **** ****,finance manager ***** ******** say oh well man sorry nothing we can do loan will be processed at 5pm today. Todays is the deadline way to have some compassion for a human life that could have died and you can't be a decent human being and care about anyone else but yourself I hope you are never in this situation **** and ***** it's a terrible situation and you truly showed how much you care about a human life and earning a repeat customer vs selling a car way to go guys you should feel proud Update called this morning at 10:15 am when check was delivered I called and had to leave a message for ***** to call me back in which he did and then said oh I have to see where the check is and if we can still accept it or not I will have to call you back so I say ok and then I wait to 4pm and call back and he tells me oh sorry man we already sent it over to our own finance and decided to run my credit 2 more times and ding my credit even more when they had a check in hand for the full amount and decided not to accept it when it was right there in front of them instead they signed me up for ridiculous interest rate *****%

  Business response

  09/23/2024

  I spoke with **** ********* on September 23, 2024.  Although he was late in paying off the option contract, we will be working with him to get this matter resolved.  

  Customer response

  09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I did a trade in / buy out, I had SUV 2019 LT ********* Chevrolet for a 2018 Malibu. Then I told from salesperson ******** told about a second key ok. I didnt receive the key been calling every 2 weeks since I purchased the car. I remember they told me, mention to me about a key (second). The person who **** up the contract car told ******** the second key and then *********************** the service guy to order the key and said wheres the key for me? So, I been asking every other since July 7, 2023 to March 2024 every other day February with no answer.

  Business response

  04/18/2024

  Our guest experience at Antelope Valley Chevrolet is extremely important to us.  We will be taking care of ************ with his second key/remote.  Service Advisor ******************************* reached out to ************ on April 18, 2024, at 10:40 AM and scheduled an appointment for April 22, 2024, at 7:00 AM.  

  Respectfully,

  ***********

  Antelope Valley Chevrolet, General Manager

   

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to AV Chevy on June 9th and **** ran my credit five times when I only instructed him to run my credit for *********** and Exeter finance he drug my credit score down from 661 down to 612 I feel that my life has been ruined because my credit means everything to me because I've worked so hard over the past 3 years to fix my credit how dear **** ruin my credit after telling me that it wasn't going to go on my credit another worker who was helping me first heard him tell me out of his mouth that it would not go on my credit and I have witnesses

  Business response

  07/10/2023

  We had a signed credit application from ************************* authorizing ************************* to run his credit and submit his information to Financial lending institutions to obtain credit in order for him to purchase a vehicle.  Approximately, 2 weeks after ************ submitted the compliant to BBB we were able to obtain credit approval on June 25, 2023.  ************ purchased a 2020 Chevrolet Impala on June 25, 2023.  

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Recently Purchased a vehicle from Antelope Valley Chevrolet a 2017 ***** Silverado I was a shirt and hat six months and that they would handle any repairs if needed. I Purchased The truck February 18, 2023 with ****** miles on it and it now has ****** miles my Truck has been there for over a week now with no response about repairs except for a cost $10,000 Please advise I no longer have any vehicle and trying to start a business with that truck that I purchased from them please help

  Business response

  06/14/2023

  The reason it took one week was the customer could not make financial decision to repair his truck.  The customer has been taken care of and his truck has been fixed and picked up.  We discounted the fees almost 50% to help assist the customer's financial needs.  

  Best Regards,

  ***********

• Initial Complaint

  11/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To whom may concern I have purchased a vehicle on 11/14/2022 from Antelope Valley Chevrolet in the city of ********************. there have been bad practices Implemented In my Vehicle contract. I am a consumer practice in my legal rights. At the time of filing the vehicle contract I was pressured to signed for a car alarm system that was already installed in the vehicle Which was optional This cost me ******* With a ceramic coating That I did not choose. on this package there was a ****** w/door cups. This I was notified but not notify that I Had an option to shoes. I have mentioned to the dealership that I'm here for Business that I don't have time to get bullied or get scammed I also have notice on my contract the number Doesn't add up I have also contacted the bank to notify them. Of the bad practices. Antelope Valley Chevrolet had done my Contract They are willing to take a look and address the issue. The payment of this vehicle was ********* On the breakdown. It shows a different amount. of ********* The terms. The contract shows 71. And on my breakdown shows 72. Terms. And because of this issue. My monthly payments are ***** 00 per month. When my percentage supposed to be 12.42% When in **********. Sales tax is 10.75% There was some documentations needed to be provided for the consumer, which the dealership never provide those documents. Which are. The truth in lending documentation. Showing. The consumer is right. This documentation was never given. The arbitration clocks. Was not explained to the consumer Properly?

  Business response

  02/02/2023

  Business Response /* (1000, 11, 2022/12/20) */ Please see attached documents for *** **** *******'s vehcile purchase contract. We have attached documents he signed as well as the*********************** Bank approval. As for the Karr Security ******* and ***** w/DOOR CUPS these are pre-installed items we disclosed on the front of the vehicle as a dealer added addendum. The contract term is 72 month which states out on the contract as 71 + one final payment. As far as the Sales Tax, *** ******* lives in the city ************ which is 10.25%. Consumer Response /* (3000, 16, 2022/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have mentioned to the company that I was there for business that I didn't want to be taking advantage off or scam. the individual was aware of the damage. he continued pursuing when the consumer was pleading. it was unlawful the way business was conducted I cannot imagine how many people this dealership has taken advantage off. When the dealer should know who the beneficiary on this account is. Business Response /* (4000, 18, 2022/12/28) */ We reached out to the customer and invited Mr. ******* to review the contract but he refused. It's unfortunate Mr. ******* does not understand the contract terms. The initial worksheet quote stated 12.42 APR but due to his credit our best loan approval was 13.64 which we attached the actual bank approval from *************. As for the contract, Mr. ******* is confused about the breakdown. The contract shows 71 payments plus one final payment which equals to 72-month term. As for the trade in, we gave Mr. ******* an additional $500 on the contract. The trade in was valued at $2,500 but we allowed $3,000 on the contract. As for the the down payment we received $2,000 cash + $3,000 trade in value equals $5,000 total down payment. Mr. ******* is always welcome to come in and review in person for a clear understanding of the breakdown. Consumer Response /* (4200, 20, 2023/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been communicating with*********************** in regard to my issue with chevy of Lancaster my understanding is that the bank agrees to the fraud committed by the dealer there is two breakdowns yeah with different amounts which I have provided one breakdown from Chevy of Lancaster and the other one from ********************** Notice to agent is notice to principle notice to principle is notice to agent. I reserve all my rights to any binding contract that I signed Without no knowledge. I *********** ******* which has no intention to promote any unlawful, false, or fraudulent purpose, to promote or conduct an illegitimate object or purpose, or is being requested or submitted in bad faith or for the purpose of harassing or defrauding a person or entity******* Performance or Acceptance Under Reservation of Rights. A party that with explicit reservation of rights performs or promises performance or assents to performance in a manner demanded or offered by the other party does not thereby prejudice the rights reserved. Such words as "without prejudice," "under protest," or the like are sufficient. My understandings to If a person against whom a claim is asserted proves that. that person in good faith tendered an instrument to the claimant as full satisfaction of the claim, the amount of the claim was unliquidated or subject to a bona fide dispute, and the claimant obtained payment of the instrument, the following subsections apply. Unless subsection applies, the claim is discharged if the person against whom the claim is asserted proves that the instrument or an accompanying written communication contained a conspicuous statement to the effect that the instrument was tendered as full satisfaction of the claim. a claim is not discharged under if either of the following applies The claimant, if an organization, proves that within a reasonable time before the tender, the claimant sent a conspicuous statement to the person against whom the claim is asserted that communications concerning disputed debts, including an instrument tendered as full satisfaction of a debt, are to be sent to a designated person, office, or place, and the instrument or accompanying communication was not received by that designated person, office, or place. The claimant, whether an organization, proves that within 90 days after payment of the instrument, the claimant tendered repayment of the amount of the instrument to the person against whom the claim is asserted. This paragraph does not apply if the claimant is an organization that that sent a statement complying with A claim is discharged if the person against whom the claim is asserted proves that within a reasonable time before collection of the instrument was initiated, the claimant, or an agent of the claimant having direct responsibility with respect to the disputed obligation, knew that the instrument was tendered in full satisfaction of the claim. TENDER OF PAYMENT. If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under a simple contract. If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an indorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates. If tender of payment of an amount due on an instrument is made to a person entitled to enforce the instrument, the obligation of the obligor to pay interest after the due date on the amount tendered is discharged. If presentment is required with respect to an instrument and the obligor is able and ready to pay on the due date at every place of payment stated in the instrument, the obligor is deemed to have made tender of payment on the due date to the person entitled to enforce the instrument. NEGOTIABLE INSTRUMENT. Except as provided and" negotiable instrument" means an unconditional promise or order to pay a fixed amount of money, with or without interest or other charges described in the promise or order, if it is payable to bearer or to order at the time it is issued or first comes into possession of a holder is payable on demand or at a definite time; and does not state any other undertaking or instruction by the person promising or ordering payment to do any act in addition to the payment of money, but the promise or order may contain an undertaking or power to give, maintain, or protect collateral to secure payment, an authorization or power to the holder to confess judgment or realize on or dispose of collateral, or a waiver of the benefit of any law intended for the advantage or protection of an obligor. Instrument" means a negotiable instrument. An order that meets all of the requirements of otherwise falls within the definition of check. in is a negotiable instrument and a check. A promise or order other than a check is not an instrument if, at the time it is issued or first comes into possession of a holder, it contains a conspicuous statement, however expressed, to the effect that the promise or order is not negotiable or is not an instrument governed by this Article. An instrument is a "note" if it is a promise and is a "draft" if it is an order. If an instrument falls within the definition of both "note" and "draft," a person entitled to enforce the instrument may treat it as either. Check" means a draft, other than a documentary draft, payable on demand and drawn on a bank or a cashier's check or teller's check. An instrument may be a check even though it is described on its face by another term, such as "money order. Cashier's check" means a draft with respect to which the drawer and drawee are the same bank or branches of the same bank. Teller's check" means a draft drawn by a bank on another bank, or payable at or through a bank. traveler's check" means an instrument that is payable on demand, is drawn on or payable at or through a bank, is designated by the term "traveler's check" or by a substantially similar term, and requires, as a condition to payment, a countersignature by a person whose specimen signature appears on the instrument. Certificate of deposit" means an instrument containing an acknowledgment by a bank that a sum of money has been received by the bank and a promise by the bank to repay the sum of money. A certificate of deposit is a note of the bank. Also, a CLAIMS TO AN INSTRUMENT. A person taking an instrument, other than a person having rights of a holder in due course, is subject to a claim of a property or possessory right in the instrument or its proceeds, including a claim to rescind a negotiation and to recover the instrument or its proceeds. A person having rights of a holder in due course takes free of the claim to the instrument. I believe that my payment options are answered. Business Response /* (4000, 26, 2023/01/27) */ We reached out to the customer and invited Mr. ******* to review the contract but he refused. It's unfortunate Mr. ******* does not understand the contract terms. The initial worksheet quote stated 12.42 APR but due to his credit our best loan approval was 13.64 which we attached the actual bank approval from *************. As for the contract, Mr. ******* is confused about the breakdown. The contract shows 71 payments plus one final payment which equals to 72-month term. As for the trade in, we gave Mr. ******* an additional $500 on the contract. The trade in was valued at $2,500 but we allowed $3,000 on the contract. As for the the down payment we received $2,000 cash + $3,000 trade in value equals $5,000 total down payment. Mr. ******* is always welcome to come in and review in person for a clear understanding of the breakdown.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2016 Duramax Colorado from AV Chevrolet back in Feb 2022. When I picked the truck up everything seemed fine, but when I got home I noticed a crack in the front windshield and an odd film on the front windshield. I also discovered there was no coolant in the reservoir and no key for the lock on the hitch. I have made several attempts at getting the items resolved and have been unsuccessful. I received a text from the sales person who stated he's tried to reach out to me, but I have no record of such calls or texts which can be proven with call logs from Sprint showing no communication. After contacting the dealer asking to speak with a manager I received a text from the sales person who said he was off but that he would call me to bring the truck in but never contacted me. 7 months after buying the truck and putting 10k miles on it the "new" tires came completely apart. I don't know what is going on over there but after paying 30k for a truck it should be road worthy and not falling apart.

  Business response

  10/14/2022

  Business Response /* (1000, 5, 2022/09/29) */ The vehicle was sold in January 2022 and the Sales consultant made at least 3 attempts via text messages. No return message was received. The crack on the windshield was not brought up when the vehicle was purchased. Unfortunately, we do not know what occured from the time he purchased and weeks later when he reached out.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a brand new 2022 Chevrolet Silverado Trail Boss and immediately it started to have issues. I reached out to the dealership regarding a glitching stereo. They blew me off for several weeks. After a month I was told by******** that my new stereo was ordered and assured it would be fixed same *** as I live 2 hours away. After 7 hours the stereo was not done and they needed to keep it and it would be done the following ***, they said the new stereo locked up and I would need another new one. 3 days later i get my truck and no sooner we get it home it starts glitching again. After 3 days of gathering videos i let them know there are issues they continue to ignore me and finally have an advisor call me. He proceeds to tell me "maybe you should just call GM" after expressing the frustration and feeling as if it was never even repaired. I also advised we never received service paperwork from that *** so I have no proof anything was done. He says to send the videos and they will get back to me. Videos sent and nothing yet. Aside from that we also asked for the required oil change and i don't even know if that happened because when we picked it up and made it half way home the oil light said 36% , and when we called they said just turn around then after being on the road over an hour so instead they talked my husband through how to reset the light vs confirming it was done. This is my 4th car purchased from them and the service department has always been bad but this is beyond that. It is far worse and someone needs to step in.

  Business response

  09/01/2022

  Business Response /* (1000, 5, 2022/08/17) */ I would like to say on behalf of Antelope Valley Chevrolet we apologize for any inconvenience you may been through on this matter. On repair order # ****** 06/13/2022 the customer came in for this concern which was "The radio screen freezes and switches on its own". The technician found the radio software needed to be updated. The technician updated the software, and the vehicle was delivered back to the customer. ************ contacted me later stating the concern she was having with the radio after the update, and no one was contacting her back. I ordered a radio unit ahead of time so they would not have to come in diagnosis the radio and then order the radio. This would have caused the customer to return later to have the radio installed. On repair order 237378 08/04/22022 *********** came in to have the special-order radio replaced along with an oil change service. While installing the radio and performing the program the radio locked up and we were not able to complete the program. We provided a rental unit so they can get home due to the radio having to be ordered again. The radio was ordered again and when it arrived, we had it installed along with programming and delivered the vehicle back to the customer. We also completed the oil change service that *********** requested. When the customer was driving the vehicle back home, he realized that the vehicle oil life monitor was not reset, it was still showing 36% remaining. *********** called in with this concern and spoke with me along with another service advisor about this concern. I advised *********** that the service was completed, and the oil life reminder was not reset. We offer to redo the service on the vehicle to ensure that the service is completed correctly. *********** stated that he was too far from the dealer to return and requested the next service to be provided to him at no charge. We both agreed on providing not one additional service, but two additional services provided at no charge for the inconvenience of the oil life not being reset. At this time ************ called in stating that the vehicle is still having radio issue. She has provided videos showing what the radio is doing. We advised ************ that the best method of handling this is to have General Motors get involved with this issue. So there has been a technical assistance case open #************ and we are requesting for their assistance. At this time, we are waiting for a response from General Motors to see what the next step will be in resolving this radio concern for ************. So, we can come to a resolution for the matter.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The Chevrolet dealership in ************* began a Moneyopoly campaign that purports for customers to win money and save on used cars. Our pamphlet plainly said we won $2500 by matching three of the same symbols. We spent 2 hours and $50 round trip driving there to collect our winnings and look at cars. Once we got there they were all over us to buy a car but then they told us we only won $3. They lied using false advertising to make us think we won money just to get us in

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/07/19) */ We apology the inconveniencehe this may have caused you ****. The game piece clearly specify in large bold all capitalized prints "ORDER OF WINNING SYMBOLS DOES NOT MATCH ORDER OF WINNING PRIZES. CONFIRMATION CODE DETERMINES ACUTUAL PRIZE AWARDED. The game piece prizes are also insured by ******* *** insurance company. If there is anything we can do please reach out to me personally.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted dealership on March 4, 2022 and spoke with ******* ********* about a refund of my *** insurance since I had traded in the car I bought from them. I was told it would take 4-6 weeks to get refund. I filled out form and sent back later that same day. During first part of May, I had not heard anything from dealership. I called ********* who carried the contract. I was told that the refund paperwork had never been processed with them. I sent them all documents I sent to dealership. I was told by them that it would take about 4 weeks to process and dealership would issue the refund. Last week I called the dealership several times and left messages to call me back. I never got any return phone calls. I asked to speak with a manager once and was told there were none available. The last time I called the receptionist told me I had to call ************ to get refund. I sent a request to them via thier website through the "Contact Us" option on 6/23 or 6/24 and still have not heard anything from the dealership. I am asking for the immediate refund of my *** Insurance that I am entitled to as per the refund request form with interest and some sort of restitution for waiting an extended time and having to file twice to get the refund. Thank You

  Business response

  07/22/2022

  Business Response /* (1000, 5, 2022/07/12) */ Given the date of receiving the cancellation and with ************** recent policy change of debiting our reserves and directly refunding the customer, I assumed that ************ would be refunding the customer. Only since the month of June have we been getting debited for other *** cancellations to our reserve so we now have a baseline for ************'s processing. When we did not see *************'s *** being debited, I made a phone call to ************ where I was told by Rohan that we would need to refund the customer as the cutoff date of the cancellation was before the 4-1-22 policy change date. I have cut the check for the customer and will mail it immediately. We appologize for the confusion and delay. Consumer Response /* (2000, 7, 2022/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept their response in order to close the issue but would add a few comments. The dealership never acknowledged any responsibility for the delay even though rebate was first filed through them. Or the fact that I had left messages that were not answered. The ** policy change has no bearing on the delay overall since dealership was notified before policy date. While I understand policy changes are hard at first, the customer should not have to wait to receive money owed them. I was not offered any type of compensation for the delay. I should have been offered/given something for 3 months of interest that they held my money or anything the inconvenience of having to file twice and lack of customer service from them. All I got was a "Oops, sorry". Had I not followed up and stayed on top of it, that would have been free money for the dealership.

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