ComplaintsforAntelope Valley Chevrolet
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Complaint Details
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Initial Complaint
06/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
My name is **** *****, and I was the proud owner of a 2006 Chevrolet Silverado Hybrid. My truck was used as my primary transportation to work and for recreational use. My truck was needed a smog check this year, so I paid the registration fees and went to find a smog check station. To my surprise, the truck failed smog due to a "sensor" module with the Hybrid system. It was recommended I take it to a certified Chevrolet dealer to have the sensor replaced. Attached is my nightmare situation with AV Chevy from November 2020 - January 2021. The result was my vehicle was "broke" by AV Chevy, which they admitted, which resulted in the sell my 2006 Chevrolet Silverado Hybrid (blue book value: ******) as an inoperative vehicle for ******* SEE ATTACHEDBusiness response
06/28/2022
Business Response /* (1000, 6, 2022/06/28) */ Complaint Case #: XXXXXXX Consumer: **** ***** Case Opened: XXXX-XX-XX Dear *** ***** We would like to apologize for any inconvenience you may have experience. While reviewing your case, we find that not all the repairs that were completed on your vehicle may or may not have been the cause of the vehicle failing the smog inspections. The first time we saw this vehicle in our service department was at 148,467 miles so we do not know the history of the vehicle e.g., services and repairs that completed on the vehicle. So, it is difficult to determine if we were the cause of the failure at this mileage as there are parts that do wear down and it is difficult for us to see what electrical items can fail; they can fail whether they are new or years later. The first repair of the vehicle, we diagnosed the vehicle needing a battery sensor, which you did pay a diagnosis fee of $179.68 and special order the battery sensor. The second repair order there was no repair completed on the vehicle. The third repair order we installed the battery sensor, but we also found that the aftermarket radio installed was causing an electrical short circuiting the high-speed communication circuit causing the vehicle not to start. After removing the fuse, the vehicle was operating correctly. There were no charges for the special-order sensor and installation as well as the diagnosis for the no start condition. The fourth repair we were checking for a check engine light, the failed part causing the issue was a power steering control module. We also found additional diagnostic codes for the transmission and this repair was declined. On the same visit there were additional recommendations to have the heater hose and transmission cooler hose replaced due to the hose leaking fluid. The additional repairs were authorized, and they were completed as per your request. The fifth repair we were checking for the oil level indicator light was coming on as well as the brakes were not working correctly, which at this point you decided to work with the sales department to see if you were going to trade the vehicle in or not. The decision from Antelope Valley Chevrolet to assist you in this case is we will refund the repairs that you have completed with us in the total of $*******. Consumer Response /* (2000, 8, 2022/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refunded my out-of-pocket repairs paid. Vehicle had to be sold for parts/inop. Consumer Response /* (3000, 14, 2022/08/13) */ Business offered compensation for repairs but consumer (*******) never received. Resolution was accepted but it's been over 30 days and no info/compensation received.Initial Complaint
04/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In ********* of ***** I purchased a 2019 Chevy Silverado and used my 2008 Range Rover as the down-payment. Since this transactions, the 2008 Range Rover has remind in my name as the legal registered owner and has been used for criminal activity (I have been contacted several times from LA Police Dept, including parking tickets). I have tried numerous time to contact, email and speak with the AV dealership and to this date, no return phone call whatsoever.Business response
04/25/2022
Business Response /* (1000, 5, 2022/04/21) */ The 2008 Range Rover was sold to Sanchez Motors on 9/2/21. You can contact the owner, *** ****** for further details. In good faith on 4/18/22 Sanchez Motors paid the parking citation. If there is anything else we can be assistance please reach out to us. Best Regards, ******* Antelope Valley Chevrolet Consumer Response /* (2000, 7, 2022/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've made several attempts to resolve damage done to my new vehicle by this dealer; I had even purchased the vehicle from this dealer. When replacing the side mirror on the driver's side, they had done it incorrectly leaving the driver's door to rattle loudly when being driven. They "offered" to fix the issue but when I take my vehicle in, I believe they only have it sitting there for hours then return it to me; as the noise is still ongoing and has gotten louder/worse. I had gone to get the tire rotation done recently(02/17/2022), only to have the rims chipped/scuffed. Making any attempt to resolve any issue with them has been ineffective and tiresome.Business response
03/15/2022
Business Response /* (1000, 5, 2022/03/02) */ Phoned guest four times in an attempt to resolve the issues . Three of these calls went to voicemail where we left our cell numbers for ease of communication. The third call was answered by the guest son who stated he would pass on our message to his father. We are still waiting for this return call as of 03.03.22 Below are the time lines of attempted phone calls to the customer: Message with my cell number 02.25.22 12:05 PM Message with guests son 02.25.22 14:04PM Message with my cell number 02.28.22 08:17 AM Message with my cell number 03.02.22 16:25 PM We would be happy to assist this guest in the repair of his vehicle. We are still currently waiting for his return phone call.Initial Complaint
02/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a 2017 Bolt EV from this dealership, when the dealership registered the car they somehow registered the car incorrectly causing it to have a salvage title. When i bought the car it was sold to me certified preowned with a full one year bumper to bumper warranty. The car has a salvage title and it does not have an existing factory warranty, car has a salvage title and i am stuck with a car i can not drive because my insurance company said it would not cover the car if it was in an accident. Dealership will not respond and has been no help! I want the to buy back their own car and refund me my moneyBusiness response
03/23/2022
Business Response /* (1000, 8, 2022/03/16) */ The Carfax, Auto Check, and DMV title was all resolved to the customer satisfaction on March 4, 2022. Consumer Response /* (2000, 10, 2022/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
16 total complaints in the last 3 years.
3 complaints closed in the last 12 months.