Business ProfileforBay Area News Group

? After receiving an undated letter from the ** last summer advising that the subscription rate was going up, I checked on line and saw that my expiration date was in November 2024. I did not wish to continue the subscription at the new rate. The undated letter I received did not provide a different expiration date. I set a control for October to cancel the subscription.? I was advised that my credit card account was billed at the new rate and because of various adjustments, my expiration date was moved to an earlier date. A general explanation about special issues and such thing was provided, but no explanation of how the new date was determined. I have no idea what the special issues were, how many there were, how much each cost, or how the new date was determined. The lack of transparency and accountability suggests a process that was arbitrary and capricious. .? I have spoken with ** customer service representatives several **********************. The ** has records of those contacts, as the staff members were able to refer to the previous calls each time I reached out to them. In the first such call, I objected to the charge on the card and told them I did not want to continue the subscription at that rate. They advised that there was nothing they could do because of the **s policy of not offering refunds. They advised they would "escalate" my concern to a management level. Subsequent calls confirmed the complaint had been escalated.? My online account now shows as closed. The delivery of the paper has stopped.? I have received NO communication from the ** regarding any of this since I raised my *********** summarize: Since the November expiration date provided by the ** on the website was apparently inaccurate and they did not provide a new date, I had no way to cancel the subscription in a timely manner and avoid being charged under the no refund policy. The Mercury has taken my money and is providing nothing in return.