Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Optum Medical Partners has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOptum Medical Partners

    Internal Medicine

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 844842, Los Angeles, CA 90084-4842
    BBB File Opened:
    6/3/2015

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vanessa F

    1 star

    06/23/2024

    This complaint is to let Optum know that it is getting harder and harder to book appointments with the referred providers within the medical group. They dont have openings until two months later. I was able to book a urologist appointment with *************************** in *************, ********** for July 30th for my constant bladder pains. Initially, I went to my primary care physician in February and waited for the referral to be approved now its March. Called to make an appointment and no opening until May. I booked it since I had no other option. I called could not make the appointment due to work I had to reschedule and they didnt have an opening until July 30th. MEANING I HAVE BEEN LIVING WITH BLADDER PAIN FOR 6 MONTHS! This type of medical attention is not the service that us paying customers should receive. Our health concerns should be treated with urgency not as a business. I have also called multiple obgyn doctors available on the Optum website one being *************************** in ********, Ca and none of them take new customers, but my ********************** in ********, ********** has no obgyn in house so I have to seek something outside with no luck because none take new customers. In another instance I had to wait 2 1/2 months to see Dr. *** La a rheumatologist in *******, Ca since Im a new patient.For what Im paying to receive I would be better off at ******, I select Optum every year through my employer because the service is great with my primary care physician, but what great is the service if I cant even get into another actual specialty department doctors office to seek specific medical care that I rightfully deserve. I will make sure to leave this concern on every online platform I can find because I am truly disappointed that in ******* I cant be seen by a specialist doctor because of the medical coverage I chose with Optum, and it is only fair and transparent that other patients know the truth too.

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.