Business ProfileforQuill & Arrow LLP

***** this law firm in February 2024. The case managers are unresponsive up until the long they asked me to opt out of the ********** class action suit and told me the best outcome would be if I stay with them as my goal is a buyback. I called and asked for an update and they told me to take my car back for another service. I asked them why did I have to call for that update and they shouldve provided that update in our call about opting out the class action. My car is currently in the shop and has been for the last week and I had a question about the service and things needed to be done. I have called almost every day and have received no call back. Communication has been horrible and they do not update their end after a conversation. My case manager was changed after I complained of lack of communication and they still have not updated that information. Every time I call hey say ***** is the case manager and she is not. Its either ***** or ****. The amazing receptionist who answers the calls has been so patient with me but can get a hold of anybody working and Ive been on that call with her for about 45 minutes and the clock is still running. I feel as if the case managers are retaliating against me due to my complaints of lack of communication.