ComplaintsforTwo Coast Living

Property Management

Multi Location Business

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Initial Complaint
10/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My 12-month lease for apartment #**** at the Terraces on *************************** in ***************, ******* ended on 8/16/2024. I gave the proper 60-day notice and ensured the apartment manager and assistant had my forwarding ********** of October 28, 2024, I still have not received my security deposit return and itemized deductions which should include half month rent and utilities for August 2024. I have video proof that I left the apartment in excellent condition so no monies should be taken for cleaning/repair. I have emailed, called, and met in-person with the assistant and the manager and the best answer that I've received is that there is a computer glitch preventing the security deposit return. There is very little support from the on-site manager and no support at all from their corporate office.
Business response
11/14/2024
Thank you for bringing this matter to our attention. We would like to apologize for the delay in returning Ms. ***** ****** security deposit for apartment #**** at the Terraces at ***************************. After reviewing the situation, we would like to provide the following details:
The Lease ended on 8/16/2024, and she provided the required 60-day notice. However, due to a clerical error, her move-out date was incorrectly recorded as 9/16/2024 in our records. This issue was discovered when we attempted to process rent for September. Furthermore, Ms. **** had already paid the full rent for August 2024 so we did not get prompted to review the account until September. Once the error was identified, we took immediate steps to rectify the issue. The refund of Ms. ****** security deposit was processed, but due to the ledger correction, it caused a slight delay. We mailed the refund last week, and Ms. **** should receive the payment shortly.
We sincerely apologize for any frustration Ms. **** experienced in her efforts to follow up on the matter. While we aim to provide exceptional service and timely responses, the technical issue and communication gaps led to an unfortunate delay. We have been working diligently to ensure this issue is resolved and will take steps to prevent similar situations in the future.
We understand Ms. ****** concerns and regret that this situation has caused her inconvenience. We hope that the refund reaches her promptly and that she will accept our sincerest apologies for the delay.
If there are any additional questions or clarifications needed, please do not hesitate to contact us.
Customer response
11/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
10/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My husband and I have lived in our Tempe apartment since May 15th, 2024. Since then, the property manager and maintenance team have shut off water to the complex 31 times. Five of those times affected our building directly. The water is typically off for several hours. We are never given any notice and only one time has it been documented as an emergency. Upon contracting the property manager about this issue, I was told verbally that shutting off water is not illegal. We have documentation of every instance the water has been shut off and are willing to go to court.
Business response
11/15/2024
We appreciate you sharing your experience and deeply regret the inconvenience caused by the water supply outages. We understand how frustrating this situation can be and would like to provide some clarifications.
In cases of emergency, such as major leaks or damage that may compromise the safety or well-being of residents, it is necessary to interrupt the water supply for immediate repairs. Although we always try to notify residents in advance, on some occasions, the urgent nature of these situations does not allow for advance notice.
These outages are done as part of our commitment to ensure the safety and well-being of the entire community. However, we take very seriously your concerns about the frequency and duration of outages, as well as the lack of communication in some cases. As such, we will internally review our processes to improve planning and communication with residents, ensuring we minimize any inconvenience.
We appreciate you raising this issue and assure you that we will continue to work to provide a more comfortable and better informed environment for everyone.
Customer response
11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Saree *********
Initial Complaint
08/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for an apartment at thebindepende greem apartments in ****************. I was given an incorrect reason for a denial. I was told that the ****** i paid for fees would be refunded to me. Ive called for an eta and was told it would process the following Monday after i was denied. I called again after one week and was told 30 days. The 30 days have passed as of 8/19. Ive sent email and calls and still havent received any information. I would like that status of that refund.
Business response
10/09/2024
Our records show that this refund was processed and you received and cashed the check:
Vendor: ING2701
Check Number: 0000740761
Processed On: 08/08/2024
Cashed On: 09/25/2024
Payment Type: Check Processing
Amount: $400.00
Initial Complaint
08/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Upon renting apartment at ****** at *********, I paid $2700 for last months rent and the deposit. When the last month came, I was asked to pay again and that it would be refunded or I would be evicted. I asked them why do I have to pay twice and they demanded I pay it and they will refund it. Its been almost 2 months now. I have been out of the apartment and nobody has returned any of my calls or refunded any of my money .
Business response
09/26/2024
Thank you for bringing this matter to our attention. We apologize for any frustration and inconvenience you have experienced regarding the refund of your last month's rent.
Based on our investigation, we have noted that you vacated the apartment on July 5, 2024. Your vendor ID is *******, and a check (number **********) for $1,578.00 was processed on July 31, 2024.
If you have not yet received this check, please provide your current mailing address, along with any additional documentation or correspondence that might help us investigate further and ensure that the refund reaches you as quickly as possible.
We appreciate your patience and cooperation and will work diligently to resolve this matter promptly.
Initial Complaint
08/24/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
-Date of transaction: 5-24-2024 -Amount $370.80 -Application fee and partial security deposit/admin fee for apartment lease -Over the past three months I have provided paystubs, identification, and proof of income as well as references from prior landlords. The communication from the apartment complex has been extremely sporadic at best with little to no updates on my application status. When I finally get in contact with the complex, no seems to know the status of my application and have asked for the same documents three times now. It seems like we are always circling back to the beginning with no progress moving froward. At this point I am looking for a refund from the apartment complex.
Business response
10/09/2024
Thank you for reaching out regarding your application status and the associated fees. We sincerely apologize for the frustration and inconvenience you've experienced during this process.
After reviewing your situation, we understand the challenges you faced with the communication and repeated requests for documentation. To rectify this, we will be issuing a refund of $300 for your application fee and partial security deposit.
Please confirm the address to which you would like the refund mailed, and we will process it promptly.
We appreciate your patience and understanding, and we are committed to improving our communication and service moving forward. If you have any further questions or concerns, please do not hesitate to reach out.
Customer response
10/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I spoke on the phone with a representative and she confirmed my address for the refund. Thank you.

Sincerely,

****** ******
Initial Complaint
08/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have not received my security deposit. The apartment complex I moved from was Park Place of ********** apartment number *****. Move out date was June 2nd 2024 and todays date is August 21st 2024. It has been 81 calendar days, 58 business days, or 11 and a half weeks. Each time I call the leasing office someone new gives me a new time the check is supposed to arrive. The check is very late in weeks, business days, or calendar days. I have verified my new mailing address as well as gotten the statement on how much my security deposit will be.
Business response
10/09/2024
I wanted to confirm that we have processed a payment associated with the following details:
Vendor ID: PPN2147
Vendor: DUNSMOREZ
Check Number: 0000732024
Payment Date: 06/14/2024
Cashed On: 09/25/2024
Amount: $756.36
If you have any questions or need further details regarding this transaction, please don't hesitate to reach out.
Initial Complaint
08/20/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have provided documentation to support my complaint against the apartment complex The retreat at ********* that is owned and operated by this company. I received an eviction notice January of 2024 stating that I owed over $1000 for a water bill balance through November of 2023. This company stated in the lease that they receive a usage amount from a separate 3rd party company and allocate the bill amount to their tenants based off of a formula. The formula that they use is supposed to be based off of the amount of tenants x the square footage of the unit. Right now I have 3 children under the age of 6 and myself living in a 2 bedroom apartment. My monthly water bill is over $200 (More than my electric bill). After going to court we agreed that I would pay a total of $813.57 to clear my balance through November! As you can see in the documents Ive provided, the apartment management went against the court agreement and still charged me for the month of August 2023. Charging me incorrectly lead to her filing an additional eviction notice in July 2024 for the amount of $1306.03! Of course that amount was proven to be incorrect. The apartment manager and lawyer have stated in court documents that we actually only owed $318.52 total. Unfortunately because the apartment manager filed for the second eviction.. we now have to pay an additional amount of $250.00 for eviction fees. This apartment and company will bill you incorrectly for a water bill and still charge you the fees that correspond with the eviction that was incorrect to begin with! The cherry on top is that my rent is paid and has not been late at all since I signed my lease. I am extremely frustrated and I can not believe this is legal. I have requested for the 3rd time a document showing my monthly usage for my water bill and still have yet to receive it. Very very sketchy company/people.. RUN!!
Business response
08/21/2024
This matter is currently under legal review, and we are unable to discuss specific details through the BBB.
Initial Complaint
08/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I trasferred out of unit 821 on July 26th into a larger unit and paid a $1000 transfer fee in addition to prorated rent for the new unit as the move was done mid month (July). During walkthrough with the ****** Property Manager ******* and the Dir of **************** Nehedin on July 29th and reflected on notice attached, I was told that the remaining days left of Julys rent would be included in the security deposit refund. the base rent for unit 821 was $3,061 and was paid/deducted from bank account on July 7th. This averages out to approximately $98.74/per day and a total of $296.22 in total. When I began having issues with the new unit I transferred to, I inquired with ******* and Nehedin and was provided - after my insistence - with a statement of security deposits. Not only was the $296.22 not referenced as a credit to the account, but there were two additional charges - one for ****** as a touch paint prorate and another for $207.90 as an apartment clean. The touch paint prorate charge is not listed in the move out fees (attached) nor were pictures provided. Secondly, the apartment was cleaned according to the lease specifications and walkthrough with ******* and Nehedin was done in person. Apartment was properly cleaned (unlike the dirty unit we moved into). I reached out to ******* and Nehedin on August 6th via email to look into these charges and was never contacted as a follow up. On Aug 13th, I received via certified mail the same statement of Security deposit along with a check for $19.08 despite contesting these charges in writing which is a violation of of Florida statute *****.I will not be cashing this check as it was made in error despite my emails calling into question these shady business practices. I seek a refund in the amount of ****** for the reasoning above, along with a refund of the cleaning fee of $207.90, along, along with a refund for the painting of ******.
Business response
10/09/2024
We are asking the on-site manager to please contact you regarding this matter.
Initial Complaint
08/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged for damage to floors in my apartment and it was sent to a collection agency. i did not damage anything in my apartment. I was never given proof of any damages no walk through was done with me at anytime. I paid my rent on time every month and i paid two month after I moved out i kept all utilities on and kept my renters insurance current I believe this is a scam at this point i would like my name cleared and to move on from this company if you look on the customers reviews i'm not the only person complaining about this practice
Business response
10/28/2024
Could you please provide the name of the property in question and the apartment number?
Having this information will enable us to address your concerns more accurately and ensure that we are responding appropriately to your specific situation.
Thank you!
Initial Complaint
08/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We put a deposit down on June 17th in the amount of $482.95 (dep + fees) and cancelled June 20th (verbal, in person with ******). On June 21st, I followed up with an email to confirm that we were no longer interested in leasing an apartment at *********. ****** advised that the return of our deposit ($400) would take 4-6 weeks.Follow-up emails with no response were sent on June 21st (requesting confirmation of what we had discussed) and July 29th requesting status of refund as we approached the 6-week mark.Subsequent calls with ****** and/or ****** on July 30th, July 31st, August 2nd, and August 7th were met with the same response "we're waiting on corporate". We're going on 8 weeks and still have yet to receive our $400.
Business response
10/28/2024
We are currently unable to locate the record of the prospect in question. To assist us in addressing this matter, could you please provide the name of the applicant or any additional information that may help us identify and retrieve their record? Your cooperation is greatly appreciated as we work to resolve this issue.

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