ComplaintsforTwo Coast Living

Property Management

Multi Location Business

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Initial Complaint
12/04/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have paid my rent on time and in full every month since being a tenant here. The security and safety are sorely lacking in the building, creating a dangerous situation. Last week on 11/28/21 at 10pm, I returned from a trip to find the door of my unit unlocked and opened, which is not how I left it. Before entering the unit, I contacted the emergency number for the building and after 30+ minutes on the phone, they could not contact someone to confirm if maintenance had entered the unit or not. The police were called that evening at 10:30pm to respond to this incident and upon arrival, indicated that this is an ongoing problem at this property. Nothing was stolen or damaged (that I know of). I spoke with the property manager several times and they deny that maintenance entered the unit and claimed to request to corporate that a security camera be reimbursed in cost to me. I have not heard back from either the property manager nor corporate regarding this issue. They continually have a lack of security and safety in the building including: 1. Maintenance entering the units unannounced and without permission 2. Emergency line is not functional 3. Packages are left out in the open and unattended when we are forced to pay monthly fee for a storage locker 4. The handicapped door leading to the parking garage has been broken for 10+ months 5. The elevators are 11+ months out of inspection and constantly break down as a result
Customer response
01/05/2022
***Document Attached***
Safety continues to be a problem in this building. Multiple vehicles have been broken into and the elevators are broken once again.
See Attachment/File: Gmail - Vehicle Thefts- ***************
Business response
12/16/2022
We are currently in the process of implementing a new system to better serve our residents.
If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
Our Resident Relations team will ensure that your concerns are addressed.
Thank you!
Initial Complaint
12/04/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I completed a leasing application, got denied and was told that my deposit would sent back. There was never a deposit return highlighted on their website or the application process. I called to inquire about the return of my deposit, and was told it would be handed to the person who handles this task and should receive my return in 3 weeks. I was also promised, I would be contacted when it has been sent from the corporate - this was the week of November 15th. I have received no contact since I reached out, and when I called again on 12/2/2021 I was told that there is no one I could speak to about my deposit. I'm confused from a business and professional standpoint as to why I was not contacted as promised, and why a business who has been in operation for so long has no record keeping process about the return of deposits for applicants who was not approved. Other complexes not only stated a timeline for the return of denied application, but they also came back to the original payment method in a timely manner and not via check which was not previously discussed. I want my money NOW. Thank you very much.
Business response
01/05/2022
Consumer Response /* (2000, 9, 2022/01/03) */ the company has responded, thank you!
Initial Complaint
12/03/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I live in ******************** in ********************, **. J305. The water in my apartment does not work properly. The k*** in the bath tub of the master bath falls off leaving the water running because I cant get the k*** back on. So I have to turn the water off in the apartment to stop it from running. This has happened 3 times since I moved in in July 2021. It never gets fixed properly. I put in an emergency order on Nov 30th. I told the office on Dec 1st. It still hasn't been fixed. I have 3 children. I can't wash dishes, laundry, have water to drink or cook with, or bath cause the water is stuck on hot. I also have mold growing on one of the vents. This has been reported also. I need these issues fixed immediately. JRK does not answer their complaint line. I sent an email after I first moved in and never got a reply back. This is the worst place I have ever lived!
Business response
12/16/2022
We are currently in the process of implementing a new system to better serve our residents.
If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
Our Resident Relations team will ensure that your concerns are addressed.
Thank you!
Customer response
12/26/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't except their response a year after the fact! It's obvious they don't care about their residents. I have already moved elsewhere.
Business response
06/20/2023
Thank you for reaching out to us regarding your previous complaint. We have recently become aware of the matter and would like to apologize for any delay in our response.
We understand that it has been some time since you filed the complaint, and we sincerely hope that the issue has already been resolved to your satisfaction. If there are any outstanding concerns or if you still require assistance, please do not hesitate to let us know. We are committed to addressing any remaining issues and providing the necessary support to ensure your satisfaction.
Your feedback is important to us, and we appreciate your patience throughout this process. We value your business and are dedicated to resolving any outstanding matters.
Thank you for bringing this to our attention, and we look forward to assisting you further if needed.
Initial Complaint
12/02/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi, I received a notice on my door on Friday 11/19/21 about charges for a water bill I allegedly never paid in June. I knew this was untrue so I went to the office as soon as I got the notice (about 5 minutes before closing time) and was told to bring proof of having paid the bill. I returned with proof including a bank statement as well as the date the bill was due as well as the date I paid the bill (I paid the bill 2 days before it was due). The office took copies of this and guess what was added to my December rent? The $122.92 for the water bill I didn't owe for. How is this possible? Why wasn't this corrected?
Business response
12/16/2022
We are currently in the process of implementing a new system to better serve our residents.
If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
Our Resident Relations team will ensure that your concerns are addressed.
Thank you!
Initial Complaint
12/02/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is for the ************* Day 1 I was told the apartment was inspected by the property manager & a gift was left inside the apartment. Never in my 13 years of renting have I seen an apartment this dirty. They sent someone to clean.. told me it would take a day. (This time was not taken off my rent) when I came back the next day (had to drive to abs from ***** 4 hours total) Apartment was still filthy they sent someone back up... made the drive again to meet the movers & the apartment was still dirty. I ended up cleaning filth out of this apartment myself. Again nothing taken off the rent I have lived t with a molded ceiling 2 + months out of an 11 month lease Inconsistent information from the property ********************** Absolute unprofessionism.They will make you leave your job on numerous occasions to put away your blind pet so they can come into the unit & then never show.They will tell you that the mold will be cut out of your ceiling on numerous occasions & then nobody shows up & nobody will communicate with you.They came & cut a huge hole into my ceiling after nearly a month and a half with no date on when the actual leak will be fixed or when the roof will be patched.When the maintenence guy came to cut it he could see daylight from the hole he cut. Maintenence told me the hole was fixed but it was not.IN THE MIDDLE OF THE ***** THE MOLDED INSULATION FELL ALL OVER ME WHILE I WAS ASLEEP! I woke up even sicker & with insulation all over me I am severely allergic to mold & that literally means nothing to the front office.The first 2 leaks were 4 foot by 4food Now it's nearly 8 feet by 8 feet For whatever reason they cannot get it fixed I was told I can break my lease at any point without penalty by ******** the property manager. She then acted like she never offered this. Then she told me I can transfer but not until my lease is up Jan 31st & gave me 3 hours while I was working) to decide if I wanted to to take her up...
Business response
12/16/2022
We are currently in the process of implementing a new system to better serve our residents.
If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
Our Resident Relations team will ensure that your concerns are addressed.
Thank you!
Initial Complaint
12/02/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I put $400 down for an apartment for the deposit I didn't get the apartment they never give me my money back they keep telling me it's in the mail in the mail.they mailed it to the wrong address every time I go there it's always an excuse to get my $400 its been months they dont call me back when I leave messages
Business response
12/16/2022
We are currently in the process of implementing a new system to better serve our residents.
If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
Our Resident Relations team will ensure that your concerns are addressed.
Thank you!
Initial Complaint
12/01/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Incorrect charges for rent/utilities. This month was over $20 difference in how much we should be paying (rent is $1175, utilities is $93.72. We are being charged $1290.32). I am uploading all our utilities papers we have received. When reviewing, my roommate and I saw that they had charged us the credit in our account.Charging residents for a fitness center that has not been open since October 14, 2021.There is no alert for when maintenance shows up in our homes.Failure to help with emergency maintenance requests. My roommate and I had put in a request when we moved in and it was marked fixed when no one had appeared to fix the issue.
Business response
12/16/2022
We are currently in the process of implementing a new system to better serve our residents.
If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
Our Resident Relations team will ensure that your concerns are addressed.
Thank you!
Initial Complaint
12/01/2021
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On ro aroundSeptember 15, 2021 I applied for an apartment, and put down a $200 deposit to hold the partment . It took a rediculous amount of time to be told I was not aproved after three visits , multiple emails, and endless phone calls. the staff was never helpful, untrained, and extreamly rude. I have been trying to get my money refunded to me for thre months to no avail. The original leasing agent suddenly did not work there and nobody would help me. Only telling me to wait they would call me back. I never recieved a call back from anyone. I juust continued to call and call and call Today I spoke to *****, who at first said "we just got ...hold on let me look" and then said we need your forwarding address. Of coarse they have all information and have for months. They certainly had gotten my phone number every time I called, emailed and visited the complex in person. I gave her my address. she assured me that she had the accounting departments email and they always got he emails immediately, However it could be another thirty to sixty days before I would receive a check. I reminded her of our conversation a few weeks before that the check would be delivered to the office in ************* and they would contact me. now she states that they do not mail them to forwarding addresses. I never gave them a forwarding address as I never lived there I gave them my mailing address, it has not changed. In addition she refused to let me speak to he immediate supervisor, and would not give me her or his name. She would not give me the contact information to the accounting department, stating she didn't know how to reach them despite the fact that she had just told me she was emailing them as we spoke. I told her I needed to speak to someone who could help e if she could not. She said she does not answer to the Corporation, only her boss, the one she refused to let me contact. all she knew was it was JRK Corp. and hung up.
Business response
12/16/2022
We are currently in the process of implementing a new system to better serve our residents.
If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
Our Resident Relations team will ensure that your concerns are addressed.
Thank you!
Customer response
12/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The case should be closed. However, it is unacceptable the way this was handled. If it weren't for just one employee taking that extra step to help me I never would've gotten my $200 back. However, I did. But the response from this business would be completely unacceptable if it hadn't been for the fact that I have already been paid back. But you tell me to go to residential services resident relations team to Address my concerns wasn't possible I tried that route trust me I never got anyone ever to contact me for over a year I wrote letters to the corporate office numerous phone calls to the "resident concerns relations" nobody ever contacted me I was never a resident that's what nobody could seem to understand I never lived there therefore it wasn't resident relations at all if the key because somebody at the local office finally did their job I am satisfiedIf I was the Better Business Bureau I certainly wouldn't put BBB behind this company. I worked in ******************* for 15 years. I've never seen such unprofessionalism lack of training and employees that just don't care in my lifeIt's impossible to get in touch with a supervisor it's just the worst company ever thank you very much I'm glad I found somewhere else to live
Initial Complaint
11/30/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company owes me $400 in total for admin fee that I was told I would get back In 30 days. It is now going on 3 months and I have not received anything. I have been calling the corporate company but have not received a call back or an email back on where my money is. THIS PLACE IS A SCAM AND WILL STEAL YOUR MONEY WITH NO REMORSE. DO NOT TRUST OR GO WITH THIS COMPANY. I have been hung up on in my face numerous of times when I ask about a refund. They will not pay you back your money please save your money and your time.
Business response
12/16/2022
We are currently in the process of implementing a new system to better serve our residents.
If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
Our Resident Relations team will ensure that your concerns are addressed.
Thank you!
Initial Complaint
11/30/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am reaching out to you due to a problem I am having with the manager at *************** Apartments in ***********************. I informed *** via email that I am breaking my lease on November 5th, 2021, effective November 30th, 2021. My original lease is set to end March 22nd, 2021 and my rent is $1570 per month. She informed me that per my lease they require a 60 day notice and a 2 month lease break fee. To my understanding, this means that I am responsible for rent through January 4th, 2021 plus the fee to the total of $4973.22. However, *** says that since I already paid November rent, that rent money cannot be included in the days that I am rent responsible, and that my 60 day notice would be from December 1st to February 1st. Making the total owed $6280. I met with her on November 12th, 2021 for clarification as to where it says that in the lease and her response was that it is up to the managers discretion when the 60 day notice starts. She provided me with no contractual evidence that this information is fact, and told me to "go to court" if I wanted to fight it. She told me she would reach out to her boss for clarification, however after a week of calling and emailing for an update ( 11/17, 11/18, 11/23, 11/29) she has yet to tell me what her boss responded with. On November 29th, 2021 she responded, implying that I am trying to get out of my responsibilities. Any dues that need to be paid will be paid, I just want to ensure that it is the correct amount. To my understanding the lease gives 2 options out of the lease a 60day notice + 2 months rent for $4973.22 OR paying out the rest of my lease for $5824.19.
Business response
12/21/2022
Business Response /* (1000, 10, 2022/12/16) */ We are currently in the process of implementing a new system to better serve our residents. If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket. Our Resident Relations team will ensure that your concerns are addressed. Thank you! Consumer Response /* (2000, 12, 2022/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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