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Complaint Details
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Initial Complaint
11/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We moved to a new state so I updated our shipping address on the website. However, *** kept sending my orders to my old address. I tripple checked that I had updated it correctly and it was correct. They took my payment for 2 separate orders so the site is correctly matching my updated billing address to my card, but no matter what I do they will not send it to the updated address. (They take my money no problem--no suprise there). We contacted the resident of our old house and confirmed that my shipments have indeed been showing up there. I tried using the customer support but the only methods they offer are email and chat (no phone). I found a phone number by googling it but that number is a recording directing us to their email or chat. The chat seems to be an AI bot (not a real person), and I got no response from my email (that I am aware of). Despite being a loyal customer for years, I had to resort to permanently suspending my auto- shipments. I hope that they do not continue to bill my card. What a shame. A great company that will be bankrupt and gone within a few months. I wouod like them to refund my money since my old house was in ****** and paying for the new resident to ship it to me will not be worth the shipping cost or their time. I hope DSC refunds my money or sends me the last 2 shipments I never got. But either way they have lost me as a customer for good. My new address is:***************************************************************************************************** I have to shave every day for my job in the military. It is a shame they will lose my business and my wife's business as well.Business response
11/08/2024
Sorry for the trouble. It looks like our colleague *** responded to your past email back on 10/3 and we never got a response back. No worries, we've gone ahead and updated the address on your account and sent the 2 orders you missed to the new address today. They should reach you in a few business days. We've also updated the address to the one you posted here. So if you decide to come back to the Club, the address on the account and subscription will be correct. In the meantime, the subscription is cancelled and you will not be billed or shipped anything going forward if the subscription is cancelled.
If you ever need to contact us in the future, you can email us anytime at ********************************** and we will get back to your request as quick as possible.
Customer response
11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
10/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Tried to contact Dollar Shave Club to cancel my account. Can't call, email or use customer service to cancel.Business response
10/30/2024
Sorry to hear you'd like to leave the Club. We found the account under the email ****************************************** and have cancelled the subscription effective today. You will no longer be billed or shipped anything going forward.
If you need to contact us in the future, you can email us anytime at ************************************************************
Initial Complaint
10/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been a dollar shave club member for years, I wanted to end my subscription with this company for over 1 year unable to get a response from company or end subscription, attempted phone calls , emails and using there live chat link with no success, can you please help me cancel this service . Name on account is ******* *****Business response
10/07/2024
It looks like our colleague Eric sent you an email this morning asking for more info to find your account. We aren't seeing the account under the ray_lujan889@yahoo.com email. Please respond back to that email and we'd be happy to help get the subscription cancelled for you.Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been a subscriber for years, I no longer want to subscribe. I have accessed my account in the past to manage this subscription, but no longer have the ability to due to their "updated website". I have attempted emailing customer service, emailing member service, calling, and even the chat option on their site. I have received no response. I have reported them through my credit card account they have on file, that is currently being disputed. It is literally impossible to get a hold of any sort of employee of this company. I've been a customer for years, and now instead of adjusting my subscription I simply want out.Business response
09/23/2024
Sorry for the trouble. It looks like you chatted with our colleague Rayban back on 9/12 and they were able to cancel the subscription and help you out. If you still need help with anything else, please feel free to respond to the email they sent.Customer response
09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The name of the company is DollarShaveClubUS, *********************, ***Despite multiple attempts to cancel my subscription I continue to receive the product and charges from this company. Each time the package arrived I refused/returned the delivery. After my attempts to cancel failed I reported the problem to my credit card company. The company complied and credited my account for the charges submitted in March and June. Thought the matter was closed until yesterday when I received another delivery and charge on my credit card statement. For the third time I refused the delivery and am notifying my credit card company of fraudulence.Business response
08/19/2024
It looks like you had an active subscription under the email *********************************** and it was getting 2 packs of 6 blade razors every other month. We've gone ahead and cancelled that subscription today. You will no longer be billed or shipped anything from that account going forward. We also refunded you for the 8/6/24 order since you didn't want it. You should see this refund in your bank statement in a few business days.Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have tried many times to access my account but have been unable to do so because the company has updated its website. Each time that I requested a temporary password, I received nothing. I contacted the Dollar Shave Club's representatives via their chat feature, and they were unable to gain me access. After this failure, I sent the company an email directing that my subscription be terminated. I have received no reply after two weeks.Business response
06/24/2024
Sorry for the trouble. It looks like our colleague **** responded to your request via email back on 6/12. She did cancel the subscription and informed you of the cancelation in that email. If you would like to have your subscription reactivated let us know and we can help with that, and help with getting your account activated on the new site so you can login.
In the meantime, you mentioned in one of the emails, that you were looking to get a new handle. We've sent a handle out to you today. It should reach you in a few business days.
Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have canceled my subscription several times to no avail. They repeatedly ship products I do not want. I have sent email with no response or automated response. They need to stop charging my card!Business response
05/28/2024
We're not seeing any support tickets from your email ***************. We do see you were able to login to the account on Saturday and cancel the subscription. We're sad to see you go. You will no longer be billed or shipped from that account going forward.Initial Complaint
04/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On April 1s we were billed $9.45 by Dollar Shave Club. On April 24th I received a pack of razor blade heads. Previously I had emailed DSC and asked them to stop charging my wife's viza card for this purchase. Both my wife and I have tried going onto their website but our passwords are no longer valid and after going through the actions of ******* for new passwords none are received. I have tried emailing the company and the email is acknowledged with an automated response but with no assurance of stopping the billing or shipment.Business response
04/24/2024
Sorry for the trouble. It looks like our colleague ****** responded to your email today and cancelled the subscription effective today. If you have any othe questions or concerns feel free to respond to that email and ****** would be happy to help.
Initial Complaint
02/20/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have tried to cancel my subscription with Dollar Shave Club off and on for over a year. They say that sign-in information is no longer accepted. I did as they asked, but nothing worked. I don't need them anymore. 80 years old and at the lower end of Social Security with no other income. Can you help me cancel my Dollar Shave Club membership?Business response
02/20/2024
Sorry about that. I do see we responded to your request via ******** yesterday asking for more info to find your account. We did find it under an @att.com email address and have cancelled the subscription today. We're sad to see you go.Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have cancelled my subscription with dollar shave club. They continued to send me razors. I sent an email and they said that my account was cancelled and the razors should stop. I continued to get charged and receive razors. I went onto their site but you have to sign in and I could not sign in since my account was cancelled. I sent another email and asked them to cancel my subscription and stop sending me razors. They said my account was cancelled. I lost track how many months this has been going on, more that six months and I am still getting razors and they are still charging me. Can you please assist me getting them to stop charging me and stop sending me razors. There is no phone number call and they do not accept returns. They are charging me $12.72 a month. Thank you!Business response
01/29/2024
Sorry about that. I just responded to your email you sent us yesterday explaining why you were still getting billed and shipped orders. There was a second subscription created under an email that looks to be a typo. If you have any other questions/concerns please respond to that email and we would be happy to help further.
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Customer Complaints Summary
249 total complaints in the last 3 years.
17 complaints closed in the last 12 months.