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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 2 sets of razor blades and immediately saw that they were the wrong blades. I immediately tried to cancel my order and the method on their website to cancel orders doesn't work. It sends you through several prompts then returns you to your original starting point.Business response
02/14/2022
Business Response /* (1000, 5, 2022/02/01) */ Contact Name and Title: ***** S. Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey ****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear that you ordered the wrong blades, and please know I am here to help. It's important to note, that once an order is placed, it can't be adjusted via the site. If you ever need to adjust a recent order, just email us at *************************** and we'll take care of it on our end. The cancelation on the site refers to the subscription. Please note, I have reshipped your box free of charge, with two packs of the correct blades. You'll be emailed tracking for that soon. Thanks, *****Initial Complaint
01/06/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have been trying to cancel their program for several days now and never get an answer from any department.Business response
01/11/2022
Business Response /* (1000, 5, 2022/01/07) */ Contact Name and Title: ***** ** Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey *******, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about the trouble with managing your subscription. Please know, I am here to help. Taking a look, your account is actually registered under ****************** Per your request, I have canceled your subscription. For future reference, you can email us at anytime at *************************** Thanks, ***** Consumer Response /* (2000, 7, 2022/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wanted the subscription cancelled and the manager said he would do that. ****************** is no longer his email address.) Thank you..Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two box sets at ******* with razor handles in each box. A week later, I realized the handles in the boxes doesn't fit the 4 blades that I get in the mail. I'd take them back but I already disposed the boxes. I contacted Dollar Shave Club and they told me they can't do anything, to take it back to the retailer. ******* won't do anything without having the boxes. It's not a ******* issue, it's a product issue. There's nothing on the box stating you can't use the 4 blades on the handles provided in the box. I asked for them to send me two new 4 blade handles and they refused to do anything.Business response
01/18/2022
Business Response /* (1000, 5, 2022/01/05) */ Contact Name and Title: ***** S. Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey *******, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry for the confusion regarding the handles and blades. We offer different styles, and while only one is available in stores, both styles are available via our website. While there is a warning regarding compatibility on the back of the box, I will pass ***** your feedback regarding the confusion with purchase. I see you were able to connect with a Club Pro via our website, who has mailed out 2 of the correct handles free of charge. You will be emailed tracking for those soon. Thanks, *****Initial Complaint
12/26/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been trying to reach Dollar Shave Club for more than two years via phone and email to cancel my account because I have been charged every month for products, but have not received anything since moving in October, 2019. The phone number listed for DSC never works. None of the numbers do. I have been charged more than $200 dollars over the past two years, but have not received any products and it is impossible for me to cancel!Business response
01/19/2022
Business Response /* (1000, 5, 2022/01/03) */ Contact Name and Title: ***** ** Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey ******, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm so sorry to learn about your difficulty managing your account and contacting us, and please know I am here to help. It's important to note that while we don't offer phone support, you can contact us any time via our website or using our Live Chat or Social Media ********* All of our Members can email *************************** and we are standing by ready to assist. I took a look and discovered you registered your account under ******************** with a different shipping address. Please know I have immediately stopped your subscription so you will not be billed any further. As per our terms of service, I have also canceled and refunded the last box. Should you have any questions, or if I can assist further, I can be reached directly at ***************************Initial Complaint
12/12/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
My son gave me a present 2 years ago and has been trying to cancel my dollar shave club delivery and they will ot cancel!! What can I do!!Business response
01/31/2022
Business Response /* (1000, 5, 2021/12/13) */ ***************************************************************************************************** Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about any trouble or confusion in managing your account. For future reference, if you ever need assistance, just email us at *************************** I took a look, and your son registered the account under ********************** To manage that account, you just need to log in with ********************* and select cancel. Per your request, I have canceled your subscription. You will not be billed or sent any further product. Thanks, *****Initial Complaint
12/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been charged $8.99 per month for at least 6 months without receiving any products whatsoever. I've have attempted to contact customer service on multiple occasions without any success. There is not a phone number to call and speak with a customer service agent. The only option is to have an online chat which is mostly automated with unhelpful responses. It is nearly impossible to be connected to an actual customer service agent. Again, this has been going on for months and I have not heard a word from the company. It is beyond frustrating to be charged for something I am not even receiving. The fact that it is very difficult to contact anyone is even more infuriating.Business response
01/31/2022
Business Response /* (1000, 5, 2021/12/02) */ ****************************************************************************************************** Hey ****, My name is ***** and I'm a manager here at Dollar Shave Club. I'm sorry to hear about any trouble or confusion regarding your subscription. Please know, if you are unable to ever contact us during Live Chat Hours, you can always send an email to us at *************************** I took a look at your account under ********************** and we have an old address on file. We do require that you update your address via your Account Page or let us know if there ** a change of address. Additionally, all account abilities such as updating address or canceling your subscription are available anytime at your Account Page at *************************************** While we do have a 30 day policy for any refund request, I do want to help. As a one time courtesy, I've issued a refund for 6 months of service. You will see ****** reflect back to you in a few business days. Additionally, your subscription has been stopped. If you have any questions, please email me at ***************************
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Customer Complaints Summary
249 total complaints in the last 3 years.
17 complaints closed in the last 12 months.