1 Customer Reviews
Review from Alane B
1 star11/30/2023
I used Robert Abbott Tax services for 2 years. This year was an absolute nightmare. After receiving my taxes, I called ****** the owner, several times leaving my number, to inquire about discrepancies. There was silence. He never called me back. After writing an unfavorable yelp, he then decided to respond to my yelp saying he didn't have my contact information. We had been communicating by phone several times, yet he didn't have my information. Six months later, in October, he call me to get my unique Pin number. I later found out through the **** that he didn't submit my tax forms correctly in April. My taxes weren't turn in until October. Having this knowledge, ***** never made any attempts to inform me about what happened. He kept assuring me that he had completed them, and that they were submitted. I would definitely not recommend nor trust this business to anyone. My taxes are still pending with a deadline looming due to his failure to do his job. I paid over 1k thinking I was getting professional services, but this is not the case. He doesn't know how to properly submit them to the ****
Robert Abbott Tax Services Response
12/01/2023
Dear *****, Thank you for sharing your review. I want to let you know I genuinely value your business. Kindly accept my sincerest apology and deep regret as your experience did not match your expectations. I did submitted your returns on time. There were just additional compliance and verification requirements being asked after it was initially submitted. I am sorry and I take full responsibility for the issue. It is my goal and utmost priority to assist my clients every single time to prepare and file a correct, complete and an accurate tax return in a most professional and timely manner. I am optimistic the issue will get resolved soonest possible. I will use your feedback to strive to be better and to ensure this does not happen again.I would greatly appreciate if you can give me another chance to earn your business. For any questions or further concerns, at any time, please feel free to call or text me at ************ or email me at ************************************ Sincerely, ***** ******* EA.,MBA Robert Abbott Tax Services ************ ***********************************
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