Business ProfileforValliani Jewelers

I came into the store looking for an everyday durable tennis Bracelet, when it was sold to me the *** explained how it would be very durable and perfect for every day. Bought the tennis bracelet within not even a week of having it, It broke for the first time at one of the hinges. It did not tug on anything it happened while I was walking. Took it in no problem they fixed it. Wore it for two weeks on and off broke again that it broke a few more times at a different hinge each time. They told me over text that I should switch to white gold since its stronger, even though the bracelet in question was 10k yellow gold and they wanted me to switch to 10k white gold, in theory they should be about just as strong and should make no real difference. They also would say other things that were not accurate. They later offered an exchange but the bracelet that they brought in was not comparable. Then told me that I should exchange it because the tennis bracelets they brought in were way more Durable because of the shape of the hinges, even though they sold me my bracelet saying that it was very durable. Since this was becoming a big Inconvenience for me and it wasnt a small purchase I asked for a refund They denied. Then I asked if they can attach some Chain On the entirety of the bracelet so it wouldnt break randomly, I talked to them in store and was very clear what I wanted and even prefaced to the jeweler that I did not want a safety chain because the Hinges were the problem. When I went to pick it up they did the opposite of what I asked for and added a safety chain around the clasp which would do absolutely nothing if one of the hinges broke which is what happened every time. So now I have a very expensive bracelet that I dont want to wear because it constantly breaks. I have bracelets similar to this from different stores and I have never had a problem with them so Its not just a tennis bracelet problem.