We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Pro Health Billing has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePro Health Billing

            Medical Billing

            Contact Information

            860 Napa Valley Corporate Way Ste F

            Napa, CA 94558-6281

            Visit Website
            Email this Business
            (877) 377-9055

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers medical practice management and billing software. Specializing in medical billing software, medical coding, health data management, UB04 billing, CMS 1500 billing.

            Business Details

            Location of This Business
            860 Napa Valley Corporate Way Ste F, Napa, CA 94558-6281
            Email this Business
            BBB File Opened:
            8/7/2013
            Years in Business:
            12
            Business Started:
            4/5/2012
            Business Started Locally:
            4/5/2012
            Business Incorporated:
            4/5/2012
            Type of Entity:
            Corporation
            Number of Employees:
            4
            Alternate Business Name
            • Vertiga, Inc.
            Business Management
            • Ms. Lisa Muschetti, Owner/President
            Contact Information

            Principal

            • Ms. Lisa Muschetti, Owner/President

            Customer Contact

            • Ms. Lisa Muschetti, Owner/President
            Additional Contact Information

            Fax Numbers

            • (888) 283-1106
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/21/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            This software company charges a monthly fee for their services. However, MUTIPLE times the entire software has been down and unable to be used. Not just for a short period of time, but usually 3-5 days for the ENTIRE month in a row. I believe that they should be crediting their customers back for the hours and hours that the software is not able to be used because this happens multiple times a year. THe owner, ****, is a joke. She will not return any phone calls, or emails when a customer complains or requests a refund from her.

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Walter B

            04/22/2022

            We have been customers of this software for more than 5 years on a cloud system where all of our data is held on their server. Well, we have had MULTIPLE times in which the system goes down.. not just for an hour or a day but we are never under 3 days of downtime and usually closer to 5+ days. In December of 2021, everyone with this software was down for 6 1/2 days. That means NO access to any of our data, patient files, and no billing can be done. Then in April of 2022 we have now been down again for more than 4 days and these are not the only 2 instances. The issues are also that we are never given any update as to WHY we are all down or what is being done. The 1 support person that works there says always states he is "working on it". We have also called the owner, ****, emailed her and left messages for 6 months with NO return calls or response what-so-ever. If you are considering purchasing this software, just know that before you purchase. It WILL go down. You will have NO idea why and you will not get any answers but yet they will ALWAYS charge you the full monthly fee for their services. Very disappointing because there are so many other software programs out there, how can you treat clients and confidential patient information this way?

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.