Business ProfileforMynd

On 8/4/24, we moved into a property managed by Mynd. Since our move-in, we have encountered many issues that have not been resolved in a timely manner, despite repeated requests for assistance. These issues could have been avoided if the company's inspector had conducted a thorough inspection of the property prior to move-in.1. Stove: One burner on our stove was non-functional. Despite reporting this issue immediately, it took several days and multiple follow-ups before a vendor was dispatched to resolve the problem 2. Various: We reported several issues including no hot water in the kitchen sink, exposed exterior wires, a potted tree needing replacement or removal, and a hornets/wasp nest. These issues were not addressed promptly, and the service team failed to provide timely updates 3. Washer: We discovered black mold in the washing machine seal. Despite running a clean cycle and airing out the machine, the mold persisted. It took several days for a vendor to be assigned and the issue to be resolved.4. Dishwasher: Our dishwasher was not working. Despite reporting this issue immediately, it took until August 13, 2024, for a replacement dishwasher to be delivered and installed 5. Refrigerator: Upon moving in, we discovered that the refrigerator was not functioning properly as it was low on Freon. Despite reporting this as an emergent issue, it took several days for a vendor to be dispatched and for the issue to be addressed. During this time, we had to purchase ice to properly store medication. Throughout this period, we have experienced painfully slow response times from customer service. The service team consistently missed their own stated turnaround times and failed to provide timely updates. Despite the lengthy delays and inconvenience caused, the company has not provided sufficient compensation. We believe that these issues could have been resolved more efficiently had the inspector completed a thorough inspection of the property prior to our move-in.