Business ProfileforDutch

****. Signed up for a 2 year plan because the site simultaneously advertised 34% off all plans, and 40% off (up to $40) first medication order. The membership explicitly said "pay $5.36/mo for 24 months, billed at $128.70 today".As soon as I signed up and paid the $128.70, the 40% off offer completely disappeared from the medication I had in my cart and would no longer apply. Furthermore, the site advertised 25% off subsequent medication orders, but as soon as I subscribed, the benefit changed to 20% off. Finally, and the worst part, the site only granted me a 1 year subscription, meaning I paid $128.70 for 12 months instead of the advertised 24 months! It said I would be rebilled at full price ($195 after 1 year)... the false and deceptive advertising was so egregious it was hard to believe.I spent about an hour putting together an email with screen shots of everything and asked for a refund, just a simple refund and I'd be on my way. The next business day I received an impersonal email stating Dutch would like to schedule a call with me. Instead of a simple response saying they would refund me, I'd have to use MORE time and energy to talk to someone... why??I made a phone appointment, the time came and went... NO CALL. I emailed, called, texted, left a chat message. Finally, someone called. They could barely communicate with me due to a language barrier, fine. The really bad part is that they hadn't even READ my email. They asked me to explain the situation to them. Are you kidding me?? I told them to please read the email while I was on the phone waiting.They then said they didn't have the authority to issue a refund and would have to escalate. WHY WASTE MY TIME WITH A PHONE CALL when you are only going to connect me with someone who hasn't even read my email, and who can't do anything about it??? Now I have been on hold for almost half an hour waiting for them to get back to me on whether they can do anything about refunding me.

Hi Jojo, We saw and requested your information on Trustpilot.We will be reaching out directly!