Customer ReviewsforWestern Dental & Orthodontics

Ive been a patient at western dental for a long time . Everytime Ive gone for an appointment , I am delayed up to 2 hrs after my appointment . Ive even sat in the lobby up to an hr only to be told they dont have enough staff and that they need to reschedule .That its an hour procedure . Ive called three separate times to their 1800 number left messages and never have I heard a response .They also lack accountability for their lack of customer service to make follow up calls . Ive been approved for a crown since 2023 never received a call or notice in the mail. Ive had to chase them down to get work done . On one occasion their dentist was rude and even hurt my gums . Ive complained about her and nothing was done. At this point I am taking my business else where and wont be returning .

The only good thing about the ** CA clinic is a wonderful assistant named ****. She is the only one who was a constant in an ever changing office. She was loving, considerate, and God at her job. Other than ***** I was subjected to cancelations, long waits (hours), and most recently, having an appointment, only to find a lock on the door! THREE TIMES! While I was on the phone with Corporate trying to get answers, EIGHT other people came for their appointments or two of them wanted money back that was owed to them because they paid a deposit and the service was never done. Another gentleman had come OVER three times and they were closed. Corporate told me that the clinic would be closed for the whole month. Why wouldn't they put a sign on the door telling people that? Thankfully, a group from the clinic in ******* came up for one day (Veterans Day) just to get people their dentures or crowns that had been ready and waiting for over a month. They were a great, considerate, knowledgeable group and I'm grateful to them for coming on a holiday to do what they could to minimize harm and help at least some of us. Too bad we can have a great team like them here in ********************.

Western Dental & Orthodontics in *************, Ca located on *************************************** is terrible they are always understaffed they will schedule you for an appointment at a certain time and you will be waiting 3-4 hours in the lobby to be seen and then once you are called to the back they will tell you the doctor is busy and wont be able to see you because other people ahead of you are priority even though when you scheduled your appointment it was a high priority appointment. They will make a up any reason to get you to schedule another appointment and leave you sitting in the operating room for an additional hour just to be told you need to schedule another appointments for another day and the reason you came into do is to be seen for the same reason they are trying to get you to reschedule for. This is location is very unprofessional and you will never get anywhere and you will never get the proper dental care you are seeking its only 1 doctor in the whole entire facility and thats not okay. Its puts a lot of patients on hold because where are all waiting to be seen by the same person which can take up to 4-5 hours for simple procedures like teeth cleaning and even more serious procedures like root canals and extractions . I am not happy with the service that this location provides and Im and shocked that they are still in business.

Staff in ******* CA seemed very incompetent. I walked and signed in. Staff never greeted me. I waited in the lobby for about an hour with not a single person acknowledging me then I get a phone call asking me if I was going to make it to my appointment. I tell them, I'm sitting 15 feet away from you watching you call me and I've been here for an hour without so much as a hello. Dentist rushed the treatment. Didn't give enough time for the ********* to take effect before drilling my teeth. I could feel the pain of the drill the entire time.

Horrible, Money-Hungry Scam with Incompetent Staff and Low-Quality Treatment My experience at Western Dental at *******************************************************. This place is a complete joke. The office staff is shockingly rude, lazy, and completely incompetent. They seem to have no idea what theyre doing and clearly dont care about patients. Every visit, they push unnecessary X-rays with the most absurd excuses-"the new doctor doesnt understand, the X-ray is too old,or it wasnt taken well. Its blatantly obvious theyre just trying to **** money from your insurance.The quality of the treatment is horrendous barely worth a *****. They take forever to start any procedure, and when they do, the results are mediocre at best. After wasting hours in the office, my son only had just 1 filling done when he needed 3, and it wasnt even done properly. I wouldnt trust them to handle anything more serious, as they seem more focused on getting you out the door quickly than providing good care.The waiting time is ridiculousevery appointment is a minimum of two hours of sitting around before anything even happens. Meanwhile, the staff stands around gossiping, completely ignoring the patients. Theres no supervision, no oversight, and no accountability whatsoever. It feels like a free-for-all where the staff does whatever they want with no regard for your time or health.They dont even bother to schedule follow-up appointments, claiming theyre fully booked without checking their system, and then have the nerve to act annoyed when you ask for an appointment. Their attitude is so unprofessional and rudeits like theyre doing you a favor by just existing.If you want to be disrespected, ignored, and overcharged for things you dont need, while receiving low-quality treatment, then this is the place for you. Otherwise, stay far away from this scam of a dental chain. They dont care about anything but draining your insurance, and their staff is an embarrassment to the profession!

This has got to be the worst dental service ever! It is inconceivable to me how this company would allow such incompetent employees to "provide" customer service. My mother is an elderly person who went in for dentures and to this day Western Dental has not finished the work because every time we had an appointment, whether my brother or I took her to it they would tell us that the doctor want there on that day or we did not have an appointment. One young lady told me to disregard any email and phone call from their phone center unless they are from the Indio location. Absoloutelly absurd!!!

Attempted to transfer my daughter care from ****** to ******* area, and all I keep getting is the run around. However, they harass my phone every chance they get when it is time to make a payment, but they dragging their feet when it comes to continuation of services. This company is about to be looking at a law suit.

I had two appointments, and both were handled poorly. My first appointment on 9/24 involved a long wait; I wasn't seen until 5:55 PM, just before they closed at 6 PM, despite arriving at 4:30 PM. My second appointment on 10/9 was even worse. I adjusted my schedule to accommodate their request to move my appointment earlier, only to wait over four hoursfrom 12:30 PM to 4:30 PMjust to be told I couldnt receive the cleaning I was scheduled for.The staff was polite, but their scheduling system is a mess, and they consistently overbook. I was treated like my time didnt matter. The lack of communication and disregard for patient care is unacceptable. I wouldnt recommend this office to anyone.

The most upsell, lying, crooked organization. Avoid at all costs

Worst care ever! I go there for urgent care and end up trying to get dentures. Which isn't so bad but trying to wait another 2 weeks when I have a tooth that needs to be pulled is not caring what so ever!!! So 2 weeks go by and my phone is blowing up for them to clean my teeth, Which got approved. mind you I just got done getting a cleaning somewhere else. There only concern is making that buck! So while telling them I would do that when the denture approval was ready they got real pushy. Finally I asked what was happening with the approval and they didn't know. They got back to me and said they FORGOT TO SUBMIT THE PAPERWORK!! So another 3 weeks with a bad tooth giving me hell, Thank God for Sensodyne toothpaste, and this place doesn't give a rats ass about people care they only care about the $$$. Don't go to place that don't care!