Business ProfileforOakwood Communities Inc

Was looking to rent at Wagon Wheel Junction apartments with move in date as of 9/26/2023. Mainly had good interactions with team; filled out application, paid application fees and received the offer to rent. Sent email to team on 9/6/2023 and received no response, so I I decided instead of risking the chance of being homeless in these harsh housing market times, that I would continue to explore my options since my lease was up towards the end of September. I still did not hear back until 9/21/2023 – 5 days prior to our “move in date”, which was when I was asked if I had talked to your sister property, but not any update on our original agreement. We ultimately went with sister property and received all documents on 9/21/2023. I asked to get the holding deposit back since we never signed a lease - I understand application fees being non refundable. They flat out said no because they did all this work, they were going to do all this work anyways as someone was going to move in no matter what. We are still going with one of the properties ran by the same management. If they do not want to refund - can that deposit be used to our security deposit for Wagon Wheel Town Square, Moving is expensive and to forfeit someone of their hardworking money in harsh times is criminal especially since we are still using services well within their company.