Business ProfileforComplete Comfort Inc.
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 1153 Prestige Way, Redding, CA 96003-1465
- BBB File Opened:
- 4/8/1991
- Years in Business:
- 56
- Business Started:
- 1/1/1968
- Business Started Locally:
- 1/1/1968
- Business Incorporated:
- 12/22/1993
- Accredited Since:
- 9/17/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 1
- Alternate Business Name
- DBA: Gibson Heating & Air Conditioning
- Business Management
- Mr. Brian Gibson, Vice President
- Ms. Penny Gibson, Secretary
- Contact Information
Principal
- Ms. Penny Gibson, Secretary
Customer Contact
- Mr. Brian Gibson, Vice President
- Additional Contact Information
Phone Numbers
- (530) 303-7945Other Phone
Website Addresses
- (530) 303-7945
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Jerry S
1 star10/01/2024
Complete Comfort Inc. Response
10/08/2024
Mr. ******,
Thanks for sharing your concerns. I want to clear up a few things as many statements you have made are false:
1. Your mother wasnt left without ***** has two AC units, and one was still working. She was not left with out AC. The failed unit in question was at a total loss and would require significant repairs which could not be completed at the time due to parts needed to be ordered upon your approval. This quote was sent Monday (9/30)
2. When you called and set up the initial call for your mother we explained to you that the labor warranty had expired by 2 years, but manufacturer parts would still covered under the manufacturer's warranty. What is not covered would need to be paid for. You agreed to these terms. You also stated that you or your wife would need be there to help make decisions as your mother was not in a condition that she could make decisions. Neither of you were on site so we contacted you via phone calls and explained everything.
3. After receiving the quote you asked to speak to a manger and cussed our dispatcher out, you were informed that the manager would be out until Thursday (10/03).
4. 10/03 the owner called and discussed the situation and how to help come up with a solution for your mother and would call you back 10/04 with an option. Before you were called back this day you also sent an email this day wishing cancer, death on us and that our business would blow up.
5.On 10/4, we offered a less expensive solution, but you stated that another family member would be making the decisions moving forward. As of today (10/08), we havent heard back from you. We are under the impression you can not be trusted to make decisions from your mother at this point.
Everything was communicated to you and at no time did we ever take advantage or mislead you, your mother or not return calls. Your statement is exaggerated and sensationalized. This is a most unfortunate situation for your mother, we have done everything we stated we would do and provided the service requested and offered solutions to resolve the situation.
Were committed to being transparent and fair. If youd like to talk more, please reach out.
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