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          Find a Location

          Provident Credit Union has 21 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Provident Credit Union

              303 Twin Dolphin Dr Redwood City, CA 94065-1497

              BBB Accredited Business

            • Provident Credit Union

              11030 Bollinger Canyon Rd Ste 190 San Ramon, CA 94582-4874

              BBB Accredited Business

            • Provident Credit Union

              2727 S El Camino Real Ste B San Mateo, CA 94403-2489

              BBB Accredited Business

            • Provident Credit Union

              1705 E Capitol Expy Ste 20 San Jose, CA 95121-1588

            • Provident Credit Union

              701 Sacramento St San Francisco, CA 94108-2504

              BBB Accredited Business

            Business ProfileProvident Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            303 Twin Dolphin Dr

            Redwood City, CA 94065-1497

            Visit Website
            (800) 632-4600

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/11/2011

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Provident Credit Union is a full service financial institution serving the Bay Area and beyond for over 65 years. They offer a wide array of financial products and services.

            Business Details

            This is a multi-location business.

            Find a Location

            Provident Credit Union has 21 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Provident Credit Union

                303 Twin Dolphin Dr Redwood City, CA 94065-1497

                BBB Accredited Business

              • Provident Credit Union

                11030 Bollinger Canyon Rd Ste 190 San Ramon, CA 94582-4874

                BBB Accredited Business

              • Provident Credit Union

                2727 S El Camino Real Ste B San Mateo, CA 94403-2489

                BBB Accredited Business

              • Provident Credit Union

                1705 E Capitol Expy Ste 20 San Jose, CA 95121-1588

              • Provident Credit Union

                701 Sacramento St San Francisco, CA 94108-2504

                BBB Accredited Business
              Location of This Business
              303 Twin Dolphin Dr, Redwood City, CA 94065-1497
              BBB File Opened:
              5/25/1995
              Years in Business:
              74
              Business Started:
              4/24/1950
              Business Started Locally:
              4/24/1950
              Business Incorporated:
              4/24/1950
              Accredited Since:
              2/11/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 9550019 for this business, issued by Department of Business Oversight. The expiration date of this license is 6/30/2025.

              These agencies may include:

              Department of Business Oversight

              1515 K Street, Suite 200

              Sacramento CA 95814

              (866) 275-2677

              https://www.dbo.ca.gov/About_DBO/contact_us.asp

              BBB records show a license number of 66343 for this business, issued by National Credit Union Administration. The expiration date of this license is 6/30/2025.

              These agencies may include:

              National Credit Union Administration

              1775 Duke Street

              Alexandria VA 22314-3428

              (703) 518-6300

              https://www.ncua.gov/Pages/default.aspx

              BBB records show a license number of 412725 for this business, issued by Nationwide Mortgage Licensing System/NMLS. The expiration date of this license is 6/30/2026.

              These agencies may include:

              Nationwide Mortgage Licensing System/NMLS

              1129 20th Street, N.W., 9th Floor

              Washington DC 20036

              (855) 665-7123

              https://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

              Type of Entity:
              Corporation
              Number of Employees:
              357
              Business Management
              • Mrs. Shalini Narayan, Manager
              • Mr. Jim Ernest, CEO
              Contact Information

              Principal

              • Mrs. Shalini Narayan, Manager

              Customer Contact

              • Mrs. Shalini Narayan, Manager
              • Mrs. Karla Mallory, Manager
              Additional Contact Information

              Fax Numbers

              • (650) 595-2409
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/15/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              *October 15th, 2024.*To Corporate: It is gravely repulsive, insulting, outrageously respectful and demoralizing that you staff and compensate ***** abrupt, overpowers, righteous, dominating, disrupts, fails miserably to listen PATIENTLY and listens with any compassion!! His so-called superior, ******, is no better: she sounded robotic with 'I will report this' and rudely/evasively commented: "We have been on the phone for 40 minutes and I have other people to help"! I hung up. I AM INCREDIBLY RELIEVED THAT I TERMINATED/CLOSED MY TENTATIVE *********************. I attempted a final reporting to your level, however, my effort was reverted to temporary staff, ********, who was evasive as well. Shame on you. You should be shut down. *********.
              Read More
              Read 12 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michel T

              11/18/2024

              Provident Credit Union sends out misleading mailings offering to lower car payments based on being able to offer a lower interest rate, knowing your current payment and providing a lower estimated payment based on interest rate reductions. Who wouldn't want to save $200 or more a month by refinancing? My vehicle, purchased new a year and a half ago with ****** miles on it currently, with the better trim options, would seem a great candidate, as would I, with my credit, income, and payment history. What they in fact are offering is to refinance the ****** Blue Book value, which everyone knows plunges the moment you drive off the lot. Why bother saving $200 a month in interest if you have to come up with $15k instantly for the difference in value? Why did I waste ten minutes filling out the application, and another five minutes talking with the loan officer who revealed the basis for their actual offering?Credit Unions generally have higher ethical standards than commercial banks -- but this misleading mailing, which involves an invasion of privacy (as they are in fact using precise information about your actual debt to another creditor), proves that Provident is the exception to that rule. I will continue to pay Kia ******** and Provident has in fact deprived itself of hundreds of dollars of income monthly. Terrible -- if this is emblematic of their business model, I would encourage everyone to stay away from Provident Credit Union.

              Provident Credit Union Response

              11/19/2024

              Thank you for your feedback. We are sorry to hear about your loan application experience. We strive to deliver the best member experience with clear and transparent communications about our products and services.
              Read 1 More Customer Review

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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