Business ProfileforLuna Physical Therapy

In January 2024, I scheduled an initial appointment for physical therapy at home through ****. Unfortunately, I was taken ill and the weather was bad, and I needed to cancel with less than 24 hours notice, having been told by a manager on the phone directly when I set up the appointment that I would NOT incur any fee if I needed to cancel (was told this was also documented in the notes within my file).On April 29, 2024, I received a late payment notice statement in the mail indicating that I owed the business $90 for this cancelled appointment. I called and spoke with ***********************, Revenue Cycle Manager, who confirmed that I did NOT owe the business any money. Instead, she said this was an issue of a system glitch that they were working to fix. I insisted she provide this info in writing and received an email from **************** on April 29, 2024, confirming that I do NOT owe any money.On July 29, 2024, I received yet another identical statement again indicating that I still owe and am late in paying $90 for the cancelled appointment in January. At that time, I again reached out to **************** directly by both phone and email to let her know of this repeat matter, which is bordering on harassment at this point, and advising her to resolve this situation once and for all so that I do not receive any more of these types of communications from **** or any affiliated representative (and my excellent credit rating does not suffer from this misinformation!). To date, I have not received the requested reply/confirmation of resolution from **************** or any other company representative.*********************** Revenue Cycle Manager ************ www.getluna.com *******************************