Business ProfileforExpo Self Storage

When someone is renting a storage space, the last thing you want to contend with is an extra unauthorized charge on their credit card. That's exactly what happened to me when my rent was on auto pay, and they slapped an additional month's rent the following day on my card. I called and emailed the remote staff and got ignored or a couple quick emails saying everything looks good with no context or acknowledgement of the issue. I escalated the matter up to the facility owner and he kindly told the staff to refund the money. The staff has ignored his directive even after my follow-up emails which is baffling and annoying. I finally thought I made progress some 6 weeks later when I got a call out of the blue saying the facility had changed online payment vendors causing a lot of issues. They promised a credit but at this point I simply wanted my money back from the unauthorized charge. The support person agreed to mail me a check. You've heard the old saying "the check is in the mail" and I think that applies here. Maybe it will come pony express but I'm not holding my breath as it's going on 8 weeks unresolved. I would strongly suggest not having any credit card on file or auto pay if you're considering using this storage company. Better yet, consider doing business with a company that is more proactive if a billing or other issue comes into play. This unauthorized billing should never have happened in the first place. Thankyou for listening and have a super day!