Business ProfileforSacramento Bee

I have never left an online review for anything but this was just an absurd experience. I was being charged $20 a month for the newspaper. I was unemployed and decided this did not suit my financial situation. I decided to cancel. During my cancellation call, I was told I qualified for a promotion to reduce my rate to $1.99. I was shocked at the drop in price. However, understanding this amount was something I could afford, I maintained the subscription at the lower rate. I love supporting local journalism. Then, a few months later, I get a confirmation email about my payment of $19.99. I was shocked. I checked my previous month statement, and it was also $19.99. I searched my email for notification of an increase and there was nothing. When I called to let them know I was not told about the increase, the representative asked if had checked my spam folder. Here is the thing. I get article updates and payment confirmation emails from them each month. Why would this rate increase notification email even end up in spam if they are a regular sender? Regardless, I was very upset at this point. I asked to just cancel the service at this point. Then, the representative then tries to give me a $7.99 deal for the "online paper". Wild! Here is what I would say in brief:(1) They will NOT return any money once it has been charged. (2) They will ALWAYS try to sell you a better subscription rate when you try to cancel. (3) **************** is outsourced and talking to anyone with any real ability to help is unlikely. McClatchy ************* seems to be the parent company. I do not recommend this subscription service. Do not pay for this. Very dissapointed because I love my local papers. SO disheartening.

Thank you for contacting the Sacramento Bee. We would like to discuss your account with your directly one of our agents from a specialized team will be reaching out to you. We would like to get this resolved for you. Offers are valid for a limited time and will increase after each promotion letters of increase should be mailed or emailed to our subscribers 30 days in advance of that change. We will be following up to see why you did not receive this information as you stated in your review. We will be reaching out to our shortly. We apologize for any confusion on this matter.