Customer ReviewsforLumens Lights + Living

Terrible business to deal with- I feel they lacked integrity and honesty. I purchased 3 items from them, one arrived in a damaged box and was a broken mirror. Within two hours of delivery I contacted the company and sent photos to customer service. That was July 12th, in the from **************** it said after receiving photos etc give them 3-5 business days to process the refund. As of August 28th no refund has been issued. After 3 phone calls I was able to have a representative send me an authorization to destroy the mirror- that was on August 8th. In that letter it stated give them 3-5 days to provide the credit. Following me on promising refund and not getting it? This was for an $1174.00 refund- yes for 1 product. Additionally I returned an item that I paid $774.40 for and was told on August 8th that the item I returned was received on July 30th and with in 24 hours I'd be credited $575.13, when I received the credit it was for $520.13. That was also not credited as stated, I finally received that credit on August 10th. I turned this over to my credit card company as a dispute of charges. Totally unacceptable business.

I ordered 2 wall sconces. Each shipping package weighted less than 4 lbs. I was charged $109.00 return shipping for each package. Shipping plus insurance for 2 packages is not $218.00. The company is drop shipping, a middleman. They didn't ship the packages but they're taking a huge cut on the return. Everything they sell can be found on other sights or by the original company. Avoid them! They are a rip off!

Thank you for leaving feedback regarding your experience.  We are looking to the issue with the return shipping to see what occurred with the high return shipping cost.  We will be reaching out to you directly to discuss this situation further.

Last three orders have been completely botched. Lamp posts didnt fit lamps despite the website pairing the two together. Had to pay an electrician about $300.00 to modify the lamp posts to make them work as I waited two months to get the electrician. I told the customer service rep this issue in the context of the other issues mentioned below. Before I finished, she said let me guess, our website paired the two items together. This shows me my experience is not uncommon.A Flos lamp came in damaged. It happens, but Im now three weeks out and still no refund. Hopefully, it will show up. Most recently, I ordered an open box special Drip Lamp. They sent the wrong lamp. I still wanted the lamp I ordered, but they refused to accommodate unless I paid an additional $440.00. Stated they cant do anything about it and cant possibly give me a new lamp for what I paid for the open box. So, to get the refund I get to spend my time and fuel driving the wrong lamp to **** Complete and utter inconvenience. Why cant they schedule a *** pick up?? Probably more money for them. What a waste of my time and money. And further salt in the wound is they simply dont care about all the time and money I have into dealing with their s**** **** Ill never again shop Lumens.com and I will spread the word.

Thank you for your feedback.  I have looked into your account and I see we are sending you the correct lamp at no additional cost.  If there are any additional issues please reach out to us and let us know.

Can I give zero stars? **************** was terrible. Their site refreshed during check out after having a tab open looking at products. I needed three light bulbs for the product I ended up choosing. All the former products added to cart must have refreshed, because they werent there at checkout. Well, I was charged for them all and they will not accept the returns on the bulbs. No if ands or buts, just an it is what it is attitude. I hate when companies dont stand by their platforms or products. First and last time shopping with them.

Thank you for reaching out to share your feedback.  We did review the situation, and while the bulbs are listed as non-returnable, we have made an exception and are refunding you for the extra bulbs.  If you have any questions please call us at ************.

I placed an order with Lumens in June of 2023. This was for a backordered item which would ship in 4-6 weeks. They emailed me in August saying the ship date was pushed to October. Once the item shipped, there were delivery issues. *** and Lumens never got it together, although I reached out multiple times and requested a pickup at a local *** facility and did not communicate with me throughout the process. Today, 11/30/23, I still have not received my order or my refund. I've reached out to Lumens at least 8 times, and have not received a refund or an appropriate response. I have never experienced this level of unprofessionalism from a company, at this point it feels like a scam. Do not recommend. Lumens- give me my money back.

In reviewing your account we show several attempts to have the missing order sent to you.  The latest replacement shipped on 12/7 and is currently in transit to you.  IF you still wish to return the item for a full refund please contact us right away an we will start a return for the full price of the item.

Web site said item was available to ship in 2-3 days. Follow-up confirmation said item would not ship for 2 months. Failure to meet basic standard for truth in advertising.

We apologize that the item you ordered was not available. We does strive to have the most accurate inventory availability reflected on our site, however there are unfortunate cases where a product may show available online but may only have limited stock, or a order for the same item was placed at a similar time and consumed the available stock. This is stated in the Terms and Conditions on our site.

terrible company: you cannot return anything installed, yet you do not know it is defective or poor quality until it is installed. Look at the return list of exclusions. we purchased a ceiling fan: so loud. I think this company is removing negative reviews;

We show that the fan in question has a return started for it, as it is defective due to the noise it is making. Discretionary returns cannot be taken for installed items, however if an item is defective that is an exception.