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          Find a Location

          Lumens Lights + Living has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileLumens Lights + Living

            Light Fixtures
            Multi Location Business

            Contact Information

            Sacramento, CA 95811-4260

            Visit Website
            (916) 444-5585

            Customer Reviews

            1.06/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers the sale of lighting fixtures.

            Business Details

            This is a multi-location business.

            Find a Location

            Lumens Lights + Living has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              Sacramento, CA 95811-4260
              BBB File Opened:
              3/15/2005
              Years in Business:
              21
              Business Started:
              6/12/2003
              Business Incorporated:
              6/12/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lumens, Inc.
              • Lumens
              • Lumens-CA
              Business Management
              • Mr. Kevin Groen, Director of Customer Service
              Read More Business Details and See Alerts

              Customer Complaints

              35 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/04/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Ordered 7 ceiling fans and had them ************* fan was making a terrible sound due to a loose bearing. I will give credit that they did send me a replacement. However I had to pay two installation fees and reached out to them regarding this - their response was that they are not responsible for costs related to defective items. Items should be inspected prior to Installation. Since the issue was not cosmetic, there was no way to know there was a defect without power to the fan. I find this response totally ridiculous.
              Read More
              Read 34 More Complaints

              Customer Reviews

              16 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary Ann S

              08/26/2024

              Terrible business to deal with- I feel they lacked integrity and honesty. I purchased 3 items from them, one arrived in a damaged box and was a broken mirror. Within two hours of delivery I contacted the company and sent photos to customer service. That was July 12th, in the from **************** it said after receiving photos etc give them 3-5 business days to process the refund. As of August 28th no refund has been issued. After 3 phone calls I was able to have a representative send me an authorization to destroy the mirror- that was on August 8th. In that letter it stated give them 3-5 days to provide the credit. Following me on promising refund and not getting it? This was for an $1174.00 refund- yes for 1 product. Additionally I returned an item that I paid $774.40 for and was told on August 8th that the item I returned was received on July 30th and with in 24 hours I'd be credited $575.13, when I received the credit it was for $520.13. That was also not credited as stated, I finally received that credit on August 10th. I turned this over to my credit card company as a dispute of charges. Totally unacceptable business.

              Lumens Lights + Living Response

              08/30/2024

              Hello **** ***

              Thank you for your feedback.  We are looking into this situation and will be correcting the refund issues right away.

              Read 15 More Customer Reviews

              Local BBB

              BBB of Northeast California

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