Business ProfileforBig O Tires #05086

I wish I could leave a zero star review. WORST SERVICE ever by the alleged Manager, *************************. If you have a blowout or tire emergency DO NOT call Big O Tires, they will charge you an arm and a leg and expect you to be prepared ahead of time for the unforeseen emergency. Upon arrival to fix the flat (after waiting more than an hour) we were told that they would not fix the flat without replacing all of the tires, an unexpected bill of over $1000. After bringing it to their location and replacing the tires they didnt accept the card my fianc tried to use because it was in my name and I wasnt present. No way to pay over the phone, no way for me to pay online, he said I needed to sign their form and he needed a copy of my ID so I asked if he could email the form and Ill sign it and scan it back with a copy of my ID but he said no, the website says they accept Apple Pay but they apparently they only did that during the height of Covid. ***** said come down here or the car doesnt leave. I asked the to speak to the store owner or his direct manager and he said that he was as high up as anyone I would be allowed to speak to and that he manages multiple locations. With all the ways companies have figured out to take payments after the pandemic there is no reason they shouldnt be able to take a contactless payment like it says they do online. ***** was confrontational the whole time, sarcastic and rude. So disappointing to receive that kind of service from a MANAGER. Taking your car and then holding it hostage because you refuse to help customers dealing with unexpected emergencies is not the way to do business and I dont know how someone could be so heartless and manage multiple locations. The store owner (***********************) should really consider some customer service training and set some better expectations for his employees. I will be leaving other reviews as well, todays service was unacceptable. Way to make a bad day worse, DO NOT go here.