Customer ReviewsforTesla, Inc.

Dear Sir/ ****** just recently I tried to purchase a Tesla Model Y and I was cheated out of the purchase. Please see below for the pertinent details. I would expect at least the $250 refund or a chance to get the same car or something equivalent without paying another $250. OCT 28, 2024 Ordered a white Tesla Model Y with white interior My order consisted of the following price reductions/incentives: Friend Referral for - $500 Military discount for - $1,000 Price Adjustment for - $3,760 The car came immediately available, which was a shock to me (compared to my buying experience with my Model 3, purchased in 2020). Unfortunately, I was not ready to purchase the car, so I opted for the 14 day delay. I did NOT realize Tesla would change the entire car on me and the pricing (without deductions), and without telling me! (The inserted picture is unfortunately NOT the original order pricing. It is the best I can do to recover what I ordered.)I informed Tesla about this change of price and my dissatisfaction. I received a Tesla message stating: Hi *****, will have your sales advisor call you to help get what you discussed! Thank you for your patience. (This is taken directly from the Tesla app message system).The next day, approximately 10 Nov, I received a notice on my Tesla app stating this:This order will be canceled since there are no holds available and you were unable to take delivery of the last assigned ********** response is of course I would not accept the pricing of the new vehicle! All my price reductions were eliminated and the cost of the Tesla Model Y greatly increased.Please help me with this unfair situation! Thank you very much!

Tesla has horrible customer service. It is very difficult to talk to a live person, and when you do they are often unable to help. I have been waiting for three months to get a clear answer regarding my extended warranty. I would never purchase another Tesla, just for the sheer fact that the customer service is almost non existent. I am glad I sold mine. Buyers beware!!!!

They offered me $12,200 for my trade in plus $1,000 off for military discount. I placed my $250 deposit but on the day their I was supposed to pick up my car they said that my trade in had frame damage and changed the offer to $8,300 for the trade in. I showed them the car fax and the auto check that was clean and they did not budge. Then they kept my $250 deposit saying it was non refundable and they had the right to change the trade in price. 100% do not recommend.

Very low quality product and service centers. My car is under warranty taken for a warranty related repair and they wouldnt even provide me with a loaner.

Tesla baited me on costs and did not provide an itemized receipt. I bought a new Tesla Model 3 from a man named **** from Teslas Ownership Loyalty Team (my second one). I informed him about damage on the front of my car. I asked him an estimate of what it would cost to replace the front bumper. He told me $800 from excess wear and tear. As I couldnt find a better price anywhere else I didnt do anything, plus I was supposed to get $500 as a loyalty bonus, meaning only $300 out of pocket. When I did my inspection, that same replacement now was being charged $1,485. I reached out to **** and asked him why the difference in the costs. He said he would look into it and then stopped answering my calls and texts. When I went to go return my Tesla to get my new one I asked the Tesla service center what it would cost to replace. They quoted me $1,100 which included labor. Even then $385 less. I have sent 10+ emails, have been sent to too many different people, made multiple phone calls, and NO ONE has given me a reason why the difference in the price. Also NO ONE has been able to provide a breakdown of the costs or just simply remedy the situation and match the costs that your literal service center charges for the exact service. This left me in a position where I was unable to get service and had to turn in my car and pick up my new car backed in the information YOUR TEAM told me while paying $1k more. I believe that Tesla is marking up the prices on the wear and tear illegally, fake discounting damage with the $500 bonus, and doing this to all of their customers. ********************** stated that their wear and tear team can't provide breakdowns because it is "internal documents". This is taking advantage of customers and costs me way more money than anticipated. At this point I want the $1,000 difference refunded compared to what I had to pay. This is small compared to the fact that I am now paying a new 3 year lease and was baited into the renewal based on the expectation of costs.

I had scheduled a solar assessment at my home and Tesla personnel did not show up without any notification (twice), very unethical. Will cancel if this again.

Subject: Formal Complaint Regarding Tesla Sales Experience I am writing to formally express my disappointment and concern with the sales experience I received at your **********, ******** showroom regarding my recent purchase of a Tesla Model Y Rear-Wheel Drive. During the sales process, the representative did not communicate the significant feature differences between the *** and All-Wheel Drive (***) versions of the Model Y, including the premium audio system, fog lights, and parcel shelf. Had these differences been explained, I would have opted for the *** model without hesitation and would have gladly paid the additional cost. However, due to the lack of information provided, I was unaware of these distinctions until after delivery.Upon realizing these missing features, I reached out to the showroom to request a potential upgrade, even offering to cover the additional cost for features like the premium audio system and fog lights. Disappointingly, the manager informed me that no solutions were available, nor could they make accommodations to rectify the situation. I found this response unacceptable, especially as I had taken the initiative to seek a resolution that would meet my expectations.I feel that the sales teams lack of transparency and subsequent response has negatively impacted my experience with Tesla. This purchase was a significant investment for me and my family, and we expected a level of customer service reflective of *********************** values and reputation. I believe that better training and communication within the sales team are essential to prevent future misunderstandings for customers. I kindly request that ********************** review this matter and consider any possible solutions to enhance my Model Y *** to align more closely with what I expected from the *** model. I hope Tesla takes proactive steps to improve customer communication to prevent similar issues from occurring.

The car is fun to drive, but the service is horrible. Be prepared to wait 6 weeks for as simple repair and then for them to not even fix the problem.

Tesla failed to resolve a complaint. Unethical and unaccountable company.

Horrible service for the price of the car I paid. I have model x 2023 and wing door issue had been occurring since I bought the car, both ******** recent visit experience 10/22/24. I had three issues altogether:- Last time my car was towed by Tesla as the power was dead and the toe guy jumped the car by connecting 12v and forgot to put back the cover. I noticed a week after i picked up car and Tesla wants to charge me $125 and it was Tesla who lost the cover - My big issue the door. I reached at 8.30 am and was told it will be fixed by 11ish. Around ***** am I get a message it will be done by noon and since it's same day I can't get a loaner. At ***** they said I will get at 4 pm and they close the service at 4 pm and still can't get a loaner. I thought I will test drive cybertuck while waiting when I returned the door still not fixed and service center was closed. The closest Tesla service from my place is about hour and half drive. They sales **** said they could give me demo car but has to be returned before 9 am next day and I can wait for service the next day. I wasted my whole day leaving work and they don't respect you as a client.I have had bad experience in the past with Tesla service but this was worst.