Business ProfileforAmenity Health Inc

I ordered a pillow set from MedCline that is supposed to help with shoulder pain. It was delivered on 4/23/2024. When I unwrapped the pillow set, the large body pillow had a very strong odor of mold. I removed the cover and washed it and I have allowed it to air out for 2 weeks now. I tried to bring the pillow into my house, however it is causing an allergic reaction, where my face turns red and I have hives all over my body. Based on the very strong moldy odor, I believe there is mold in the foam. I took pictures of black splotches on some of the foam pieces. I have reach out to customer service several times now and provided pictures. They continue to dismiss my concerns and tell me that a "slight odor" is "completely safe and harmless". They are refusing to allow me to return it and have said I have to wait until 5/22/2024 to be eligible to return it. I cannot have it in my home due to the allergic reaction. I feel they are being unreasonable to force me to keep it another 2 weeks before they will allow me to return it. They also are going to charge me return shipping and a $25 return fee. I feel that is unfair, as the product is defective and I should not be penalized for the poor condition of it.