Customer ReviewsforPacific Honda

Pacific Honda's ****************** is THE WORST - here's my experience the last 2 days:9/25: Called to schedule warranty replacement of leaking brake fluid cap, on hold for 10 minutes, so switched to Chat, which schedule an appt while promising me a Service Advisor would call me back.4 hours later, no call back and still unable to get an advisor on the phone.9/26: Chatted again, was told an advisor would call - no call back.9/27: Called at 10am, pressed "speak with an advisor" and when someone answered the phone, I assumed it was an advisor, relaying the entire issue only for them to respond with, "can you repeat that?" I ask which part - then silence, to which I ask are you an advisor? Clearly no, just some intern answering the phones. I leave my name/# and ask for an advisor to call me.2 hours later, no call back, so I call in and ask for an advisor - get transferred to a line that says mailbox is full, goodbye. I call back and I guess the intern recognizes my # and immediately puts me on hold. I hold for 4-5 minutes, hang up and call back. Then my call rings over 15 times as the intern decides to not pick up my call.This is Pacific Honda's version of ***************** Looks like I'm changing locations and even though the Sales experience was ok, their inability to even care about Service means it's time to go elsewhere.

Spoke with customer and apologized for the inconvenience.  Parts manager called and is mailing part. 

My car was dropped off 2/10 at 12:30. I was greeted by *****, a service advisor, and was lead to the service center. ***** filled out the form taking down the information I provided and even double checked my contact information. My intention was to get a brake fluid exchange, transmission service, replace my tire rod ends, and an alignment. I stressed that I needed my car before Monday as I had work. ***** said that it would be done by Saturday and that he would be in touch with me. Friday and Saturday no one called despite my attempts to get in touch with someone. Sunday morning still no one called. I call again the number seems to be broken now. We drive to the dealership. I go inside the sales area as the service center is clearly closed. I speak with the sales manager, he explains to me that he is unable to help, he states that the service center is closed and locked. He states he couldn't even get my car for me even if I demanded it. The sales manager tells me to go to the service center on Monday at 730. I am able to secure a ride from a family member and arrive at the service center at 730. As I walk into the service center I hear my phone buzz and find ***** who states he was just trying to call me. I explain that I want my car back but I wanted to know what happened and why no one contacted me. ***** states that he and his manager had tried to get in touch me over the weekend. He checks if the number he has is correct. The number he reads to me is wrong. He asks if I have ever had that number before when I got prior work done. He states SOMEONE must've entered the wrong number when the systems came back on. I explain that none of that is my concern anymore and I want my car back so that I can get to work. As I looked at my own paperwork from the triplicate form I notice that my correct phone number is on it. ***** states he is unsure and that it must've been a mistake and no one thought to check the forms since normally they work off the computer system.

Had customer come back in on the 23rd of February. We provided her with a loaner at no charge to look at her vehicle again. She approved a transmission service and wanted her tie rods checked out. When we gave the customer the estimate she declined the service and decided to go to an independent shop. We also did not charge the customer for any diagnosis or the transmission service.

I took my car to have a SAFETY RECALL ( airbag) repair done. In which I dropped the vehicle off the day prior so they could have the whole day. I didn't hear anything all day so I contact the service department and someone informed that a service advisor would call me back with an update. Didn't get a call back so I just showed up at the end of the day. Come to find out no one knew what exactly was done to the vehicle since the technician had left for the day. After many individuals tried to figure out what had been done to the vehicle. I asked for the manager (***************************) he told me that nothing was done to replace the airbag since they needed to open the glovebox but was locked. I told him why didn't anyone contacted me. No answer and all I heard was "I'm sorry" this was not acceptable because it was a safety matter and the waste of my time. This hasn't been the first time I had issues with this facility and since I've been a Pacific customer for a very long time 3 cars now I will never return again. I'm done with their business... overall the communication at this business is horrible. To sum it up this was for a safety matter and left this place without getting this important issues done for the safety of my family.

We have left voicemail for customer to attempt to resolve.

There was no contact at all from the business. Those are faults statement. The only phone call I got was from the original service advisor who checked me in. He was off the following day but did assure me that someone else would assist on the service order. He called me the following Monday asking about the vehicle outcome and told him the issues I had and was very professional to wanting to fix the issue. Thanks to Eric C*******(Service advisor) he should be the manager and does have customer skills. This business needs to learn to communicate or start training on proper communication skills. So who ever wrote the response to my complain has not been brief of what happened. Very sad.