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Find a Location

Pacific Honda has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pacific Honda

      4761 Convoy St San Diego, CA 92111-1914

      BBB Accredited Business
    • Pacific Honda

      4698 Convoy St San Diego, CA 92111-2331

      BBB Accredited Business
    • Pacific Honda

      4697 Convoy St San Diego, CA 92111-2309

      BBB Accredited Business

    Business ProfileforPacific Honda

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/1988

    Years in Business: 54

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers auto sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Pacific Honda has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pacific Honda

        4761 Convoy St San Diego, CA 92111-1914

        BBB Accredited Business
      • Pacific Honda

        4698 Convoy St San Diego, CA 92111-2331

        BBB Accredited Business
      • Pacific Honda

        4697 Convoy St San Diego, CA 92111-2309

        BBB Accredited Business
      Location of This Business
      4761 Convoy St, San Diego, CA 92111-1914
      BBB File Opened:
      1/1/1983
      Years in Business:
      54
      Business Started:
      1/1/1970
      Business Incorporated:
      7/29/1988
      Accredited Since:
      10/1/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • PH Automotive Holding Corp
      • Pacific Honda Fleet Sales
      • Sunroad Pacific Honda
      • Americas Preferred Auto Sales & Leasing
      Business Management
      • Mr. Uri Feldman, CEO
      • Mr. Jason Peabody, Service Director
      • Ms. Samantha Jett, Director of Finance and Administration
      • Ms. Lilly Gutierrez, Customer Relations Specialist
      • Mr. Al Stein, General Manager
      Contact Information

      Principal

      • Mr. Uri Feldman, CEO
      • Ms. Samantha Jett, Director of Finance and Administration

      Customer Contact

      • Mr. Jason Peabody, Service Director
      • Ms. Samantha Jett, Director of Finance and Administration
      • Ms. Lilly Gutierrez, Customer Relations Specialist
      • Mr. Al Stein, General Manager
      Additional Contact Information

      Fax Numbers

      • (858) 560-8161
        Primary Fax
      • (858) 560-6424
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John D

      1 star

      09/27/2024

      Pacific Honda's ****************** is THE WORST - here's my experience the last 2 days:9/25: Called to schedule warranty replacement of leaking brake fluid cap, on hold for 10 minutes, so switched to Chat, which schedule an appt while promising me a Service Advisor would call me back.4 hours later, no call back and still unable to get an advisor on the phone.9/26: Chatted again, was told an advisor would call - no call back.9/27: Called at 10am, pressed "speak with an advisor" and when someone answered the phone, I assumed it was an advisor, relaying the entire issue only for them to respond with, "can you repeat that?" I ask which part - then silence, to which I ask are you an advisor? Clearly no, just some intern answering the phones. I leave my name/# and ask for an advisor to call me.2 hours later, no call back, so I call in and ask for an advisor - get transferred to a line that says mailbox is full, goodbye. I call back and I guess the intern recognizes my # and immediately puts me on hold. I hold for 4-5 minutes, hang up and call back. Then my call rings over 15 times as the intern decides to not pick up my call.This is Pacific Honda's version of ***************** Looks like I'm changing locations and even though the Sales experience was ok, their inability to even care about Service means it's time to go elsewhere.

      Pacific Honda Response

      09/30/2024

      Spoke with customer and apologized for the inconvenience.  Parts manager called and is mailing part. 

      Local BBB

      BBB Serving the Pacific Southwest, Central & Inland California

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