Business ProfileforJack In The Box Inc

Complaint against Jack in the Box - Order Issues and Lack of **************** On November 2, 2024, I placed an order with Jack in the Box (Order #: *****************) for a total of $54.38. The company promised delivery by 11:14 PM, providing both the drivers and the stores phone numbers to resolve any delivery issues.However, the experience was disappointing on multiple levels. First, the delivery was late, with the driver arriving at 11:49 PM, far beyond the promised time. Tracking in the app showed the driver was not even in my neighborhood initially. When I attempted to call both the driver and the store using the provided numbers, neither answered.Upon arrival, the driver could not communicate with me due to a language barrier, and I found multiple issues with my order. Some items I paid for were missing, the food was cold, and the milkshake was entirely melted. I attempted to seek a refund for the incomplete and unsatisfactory order through the mobile app, but it has been over seven days without any response or communication from the company.The only customer support option I have been given is the phone number for the location I ordered from:*************************************************************************** ************** Despite multiple calls to this number, no one has answered. The phone rings about 12 times before going to a voicemail message that states, memory full, enter the remote access code, making it impossible to leave a message or reach anyone for ************* a consumer, I am entitled to receive all items I paid for or be provided with a refund. Jack in the Box has failed to deliver on both the product and customer service, leaving me frustrated with no resolution. I am seeking assistance from the Better Business Bureau to help facilitate a refund and improved customer support from **********************.