Business ProfileforY'our Skin Care
Current Alerts For This Business
On May 15,2024 BBB challenged this company’s advertising that appears on their website at https://y-ourskin.com/?h=home. The business website states:
- Made in The USA
- Eco Friendly
1.According to the BBB's Code of Advertising, 1. Basic Principles of the Code Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
37.1 “Made in USA” and similar terms used to describe the origin of a product must be truthful and substantiated.
36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”
Additionally, advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
Y'our Skin Care was notified and asked to provide substantiation for the statements listed above. To date, the company has not responded to our request.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- San Francisco, CA 94131-2466
- BBB File Opened:
- 3/24/2021
- Number of Employees:
- 1
- Alternate Business Name
- Skin AI LLC
- Skin AI
- Business Management
- Mr. Hahn Pham, Manager of Client Services
- Contact Information
Principal
- Mr. Hahn Pham, Manager of Client Services
Customer Contact
- Mr. Hahn Pham, Manager of Client Services
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
19 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
18 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Shelly G
5 stars08/29/2024
Y'our Skin Care Response
08/30/2024
Local BBB
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