ComplaintsforLyft, Inc.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I requested a Lyft ride to work, the drivers ETA kept changing due to the driver being stopped for so long after dropping off his first rider. I contacted the driver to see if he could cancel the ride since he was procrastinating. He then answered the call and stated "too bad" then cancelled my ride. I had to then wait an additional 10 mins for a new driver resulting me to be extremely late to work.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Lyft needs to have an actual method to dispute charges. Their current process is insufficient and purposely leaves customers without a method to place a dispute. Last year while attending a ****** game, I left to pick up a Lyft. The driver called and told us to meet him at a spot that was not the pickup spot indicated in the app. Since I was with my two parents it took awhile to find in the crowd where this driver was (where he shouldn't have been) and and since we had trouble getting to him he just left. And yet I was charged with a cancellation fee. I tried to go into the app to dispute and only got the message that they didn't find anything wrong. No ability to actually send a message of dispute so I ended up needing to take the charge. Now I booked a priority pickup to the ******* ** ******. The driver was horrible. For being priority he was super slow and had no idea what he was doing. He took awhile to get to the freeway (already lost three minutes from the eta time by the time we got to the freeway). Then he went to arrivals instead of departures and had no idea where our airline was so he just sat behind a set of parked cars instead of continuing to drive to find it. We eventually just told him we needed to get out. We were in a rush to make our flight - the whole reason I booked priority to begin with. Not only was this experience bad but I went into the app today to see that Lyft themselves gave him a $4.85 tip. This driver has no business getting a tip and Lyft has no business forcing me to have paid for one that I did not authorize. If this is not resolved by Lyft to take away that tip I will be contacting my CC company to dispute this charge of added tip. In general though, Lyft needs a way to actually submit disputes. Their app does not allow for it. You respond that the app didn't help with your issue and it just says thank you for the information. No ability to contact an actual person or submit an email to get more help.

• Initial Complaint

  10/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Around 9:15 pm on September 20, my family ordered Lyft Wait and ************ in front of the ****************. Lyft accepted our order for about $45, and instructed to wait 11 min for driver Mesay. We followed the instruction on the Lyft App and waited 11 min, and the driver arrived. My child and I seated in the rear seat and put our backpacks between us. My husband loaded our luggage and approached the passenger seat in the front. However, the Lyft driver rudely told my husband to sit in the rear seat, which was crowded. We explained to the driver that the rear seat was crowded. Without any explanation, the Lyft driver ordered us to leave his car immediately. My family was confused, humiliated, but had to leave. Late on, the driver canceled the trip on his end. In this case, Lyft broke the Wait and ************ after we waited. In other words, Lyft violated the federal consumers rights and denied the Wait and ************ in the **********. My family is minority and my husband is 5 feet 7 inch only. Lyft driver ***** is the only driver that denied us, especially in such rude manner.I reported this incident to Lyft. Lyft failed to apologize for the denial of service in the middle of Wait and Save and tried to solve with $5 ride credit (see below).I can only imagine the trouble you had, but to compensate your effort and your time, I've added $5 ride credit on your account (email from ******************** on October 12, 2024, 12:56 pm PDT)

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I opted to use the wait and save that quoted a 15 minute wait. When they paired me with the driver the driver was about ***** minutes away and the rate was about $23. Lyft cancelled my ride and said they paired me with a closer driver. The driver was 26 minutes away so I cancelled and requested. I ended up having to wait an additional hour for a higher fare and Lyft wouldnt honor the quoted rate. I explained that I am nine months pregnant and was stranded at my location and the customer service representative was completely unhelpful. I would like a refund in the amount of the final rate $28.74

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 10/18/24, I requested a ride from my hotel to a restaurant. After booking the ride, I added a stop returning to my hotel, intending to pick up my food to-go. Once we pulled into the restaurant, the line was very long and I realized that it would be more efficient to end my ride and dine-in and request a new driver when I was finished.The driver dropped me off and did not end my ride. He continued driving with the toll running in the app for the next 49 minutes, making multiple loops at the airport. I tried messaging in the app and calling the driver without success. I ended up paying for a 54 minute total ride for what was supposed to be a 5 minute ride. Because my phone, location, and app were continuously on during this ordeal, I suspected that this could easily be remedied afterwards. I have had no luck with Lyft Support. I was unable to reach a person within the app and had to log into a computer to file a dispute. Lyft support repeatedly says the drop-off location is correct when I never requested or edited my drop off location to the airport.Some issues raised during this experience:1. There was no way for me to end my ride or contact Lyft for support while this was happening.2. Lyft does not have or would not share location data. My location was miles away from the driver's location at the drop off. 3. How does Lyft prevent this from happening to its riders in the future? I am seeking for a refund of the overcharge $10.81. I was charged $19.62 and was quoted at $8.81 for the initial trip from the hotel to restaurant. Thank you for your time.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  *****************, a subsidiary of Lyft, has refused to provide help when I reported an undockable classic bike. On Sunday, September 27, I loaned a bike at the *************************** in **********, **. I later attempted to return the bike at 3 locations in ******** (***************************, *****************, and *************). After the first two attempts at restocking, I contacted Lyft support as no docks were available. They instructed me that they could not help me and it was my responsibility to find an open dock. I tried one additional location which was also full. I explained to two agents that I had no way of getting to any other docks, as there was a marathon occurring blocking several roadways restricting me from getting anywhere with the bike. I also did not have a car and you cannot take bikes on the metro. I reached out again seeking help, but they refused to provide me with a viable option. I provided the location of where the bike was left, next to about 100 other bikes that also could not be docked, and even returned back today to attempt to return the bike. The bike was moved and I received a notification that Capital Bike Share was able to locate it and stop my ride. Now I am being told that the bike is missing in their system and I will continue to be charged. This is discriminatory against those who do not have their own transportation and rely upon the metro. *****************, a Lyft company, has provided no option for me to rectify this issue and I have made every attempt to work with them to resolve this issue.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Lyft deactivated my account without providing an explaination, I reached out to Lyft several times and I have yet to receive a response from Lyft, I would like Lyft to take a second look of my case.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am reaching out to formally express my dissatisfaction with a recent Lyft experience involving driver ****** on October 23. I paid for a round trip, intending to be picked up, dropped off at the store, and then returned home. Unfortunately, the service I received was far from acceptable, and I believe my ride details were falsified to charge me unfairly. Here’s a summary of the experience: • ****** picked me up as scheduled and dropped me off at the store. I assumed she was adjusting her parking, as some Lyft drivers do, while I went inside to quickly purchase my items. • While inside the store, I received a notification stating, “Thanks, ******, for the ride.” To my shock, the app showed that she had marked the trip complete, and both pickup and drop-off times were marked as 11:33 am. The total ride time was recorded as only 1 minute, which is clearly false, as my home is a 6-7 minute drive from the store. • Due to ****** leaving, I was stranded at the store and forced to walk home, as I had specifically budgeted for this round trip and could not afford another ride. When I contacted Lyft’s support, an agent assured me that a refund would be processed for this issue. However, I checked my bank statement and found the amount was still deducted, and no credits were issued on my Lyft account. I am requesting a full refund for this unsatisfactory experience. Not only did I receive incomplete service, but I also faced the inconvenience and additional stress of having to walk home. The documents uploaded include the conversation with the Lyft representative after the driver left me, as well as proof showing my ride duration was only 1 minute. The records indicate she picked me up from home at 11:32am, dropped me off at the store at 11:33am, and falsely marked that she dropped me back home at 11:33am as well.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ORDERED A RIDE, DRIVER ACCEPTED AND WAS 4 (FOUR) MINUTES AWAY AND THEN CANCELLED!! IT IS 12 AM IN THE MORNING YOU ****** HOW DARE YOU ALLOW DRIVERS TO TREAT CUSTOMERS THIS WAY!!! ABSOLUTELY RIDICULOUS AND AND UNACCEPTABLE

  Customer response

  10/29/2024

  Hi,

   

  This can be closed 

   

  Best,

  Raj

• Initial Complaint

  10/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I booked a lyft cab from my home to the nearest NJ transit train station. The driver showed up on time, put my bags in and dropped me and my family to the train station, about 10 minutes journey. While opening the trunk he dropped two bags for which he apologized and we didnt make much of it. The same day I was charged 150$ damage fee by lyft for which ai reached to the support center. They stated that they have looked into it and it is final with no changes. On repeated asking they shared a photo submitted by the driver of completely meesed up passenger seat claiming that I caused it. It is clearly a meal spilled and we had no food to spill. My wife who is 34 year old was the sole occupant of that seat. Further, the picture is taken after dark and we were out of the cab around 4:30pm on a bright sunny day. On repeated pleading and challenging the accuracy of the evidence lyft shut me out with no recourse. It is a clear lie and fraud scheme which needs to be corrected.

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