We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Reshop US, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileReshop US, Inc.

            Ecommerce

            Contact Information

            535 Mission St Ste 2600

            San Francisco, CA 94105-3260

            Visit Website
            (877) 374-1911

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            535 Mission St Ste 2600, San Francisco, CA 94105-3260
            BBB File Opened:
            3/3/2024
            Business Management
            • Ms. Melissa Bull, Operations Manager
            • Ms. Cathie Peries, Director of Operations
            Contact Information

            Principal

            • Ms. Melissa Bull, Operations Manager

            Customer Contact

            • Ms. Cathie Peries, Director of Operations
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Grant V

            07/31/2024

            This business is a scam. Rather than refunding your money directly, businesses like *********************** require you to go through the Reshop application to get the refund.This website is a trick -- they give you two options. Either you can give them your credit card number or you can give up your banking information. Figuring that returning the money through my credit card was safer, so I gave up that number.But that's now what happens. Instead, you get a "virtual debit card" with you refund loaded which you can use for online purchases -- somehow. This virtual credit card is not compatible with Apple Wallet. If you just leave the money, after a year they pilfer the money as an "inactivity fee" for a balance over $3. This is stealing.Once I realized I had been tricked, I discovered there is a "cancellation fee" as well.These fraudsters need to be put out of business.

            Reshop US, Inc. Response

            08/05/2024

            Thank you for sharing your feedback, and we sincerely apologize for the frustration youve experienced. We understand how important it is to feel confident and secure when managing your refunds.To clarify, Reshop partners with retail brands to streamline the refund process, offering customers faster access to their funds. Instead of waiting several days for a traditional refund to be processed, our virtual debit card provides a near real time option for accessing your money.While the virtual card is not currently compatible with all platforms, such as Apple Wallet, and we're continuously working to improve compatibility and ease of use, and encourage customers to keep checking back for updates. Regarding the costs, we strive to be transparent with our users, including clearly outlining the potential costs associated with the use of our services. However, we want to clarify that Reshop does not charge any cancellation fees.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.