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            Business ProfileYanka Industries, Inc.

            Education

            Contact Information

            475 Brannan St Ste 230

            San Francisco, CA 94107-5498

            Visit Website
            (855) 981-8208

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            MasterClass is the streaming platform where anyone can learn from the world's best

            Business Details

            Location of This Business
            475 Brannan St Ste 230, San Francisco, CA 94107-5498
            BBB File Opened:
            6/11/2021
            Years in Business:
            12
            Business Started:
            6/8/2012
            Business Incorporated:
            6/8/2012
            Type of Entity:
            Corporation
            Number of Employees:
            400
            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a gift subscription on March 13 which advertised a 30-day refund window. It did not say that window would be voided if the recipient accepted the gift (clicked on the link). This is false advertising and I would like a refund as promised. Thank you.
            Read More
            Read 5 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amy N

            01/25/2024

            I was going to join this with a friend who was about to have surgery after returning from a trip. I purchased the buy one get one annual plan with a 30 day guarantee. While my friend was still on vacation I tried out several classes in a lot of different genres and didn't enjoy them so told her I was going to cancel the subscription. She hadn't used it yet because she was on vacation. I emailed Masterclass to request a refund and they refused saying my friend already used the program which she hadn't. They kept sending automated reply emails with a 1-2 day delay over the course of 3+ weeks. So now we never accessed the program as we wanted to return it and she is fully recovered from surgery and no longer has time for it. This has been a nightmare experience trying to deal with automated email replies and refusing to stand by their guarantee. I expected better from a company of this size and longevity.

            Yanka Industries, Inc. Response

            02/01/2024

            ******************* from **********************, this person or bot keeps sending the same complaint reviews and now I have multiple neg reviews from the same person on my business name. (1st) ******************* is complaining about something my business does not support to our clients. (2nd) MasterClass Audio Video, LLC is a home electronics business that only provides business in the **************** market only. (3rd) I have reached out to BBB over e-mail two other times regarding these complaints receiving e-mail from BBB saying that complaint have been resolved and no further action is required. (4th) with further review of my BBB site, in fact the complaints from this person or bot have not been taken care of after multiple attempts to clarify, notifying BBB that these complaints are not related to my business MasterClass Audio Video, LLC. If this not something that is easily fixed, I would like to opt out of your service.     
            Read 1 More Customer Review

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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