ComplaintsforPacific Gas & Electric Company
Electric Companies
HeadquartersMulti Location Business
Additional Complaint Information
Customer Complaint:
BBB’s profile for Pacific Gas & Electric was created September 1931. A review of complaints was completed in November 2024. For questions concerning rates, please visit
Why is PG&E raising rates?
What is PG&E doing to make rates and bills more affordable?
If you have any questions about payment and usage, please contact PG&E. Additionally, you can sign up for Energy alerts to manage and control costs.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Pge is refusing to let me speak to a representative about a power outage that is destroying the last of the food I was able to buy with my EBT, its over 90 today and we live in a trailer so its a lot hotter in here than normal insulated homes. The power has been out since 11 and it is now 2, I will have to throw out 90% of my food in the fridge because of this. They said the outage would be resolved by 1:30 on their website and yet still we sit with no powerInitial Complaint
09/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our park was transferred to PG&E over the past two years. This year service was started. I was told to call give my meter number and give a payment type for them to collect the bill with. I did. All of that. They turned on the gas then several days later the electricity. I was on automatic payment. I recently checked and realized I am not being billed for electricity. I called and complained. My first electrical bill should of been in April or May. So that is five or six months of bills. I was told they were going to request a price adjustment because the issue was not my fault. They did not. I just received a bill for $1824.07. And we are on the CARE program. That makes our bill an average of ******* a month on the CARE program. That is what it was in the past without care or less. And there billing makes NO sense absolutely none. It looks like no one was monitoring the meters and they completely made up the numbers one bill is ****** another over 500 for a month. The usage is a lie and they cannot prove it. Looking at the bill it looks like they just filled in any number. I already put in for a request for a review. And this is what I got. It is just totally unprofessional all of it.Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Since 07/22/2020 I have had issues logging into my online account and ******************** and their customer service have been NO assistance. (I have attached a copy of the communication) I never even received contact from them regarding the issue. I ended up giving up, because for the past 3 years I have been fighting breast cancer and leukemia and the stress was causing more health issues. But on 09/13/2024 I received a text message stating my that my bill is projected to be $306, which is double what I usually pay monthly, but I am AGAIN unable to log into my account to view anything. It can't be legal for them to continue blocking my access to my own account and not allow me to view my usage! Considering the outrageous amounts Californians are paying for their services, we should be able to access our online accounts and ensure they are charging us the correct amount. And I shouldn't have to sit on the phone for an hour waiting for a customer service representative to change my password and then STILL not be able to access my account. Or prompt a password change online, and STILL not have it work!I want access to my *** account.Initial Complaint
09/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
PG&E overcharged me $152.00 I contacted PG&E for a refund. The next week I called and customer service told me my refund had been sent. I called again a week later and customer service told me again my refund had been ******* has become obvious that PG&E has issued no check or refund. I want my money returned now.Return my money as a refund to my **** account (ending in 0094) which is already stored in the PG&E accounting system.I have no intention of waiting another 6 weeks for PG&E to mail me a check; enough is enough give me my money back now.Initial Complaint
09/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On September 2nd, 2024, I received a 15 day notice from PG&E saying that my bill needed to be paid or my service would be interrupted. I immediately logged into my PG&E account and set up payment arrangements. I was under the impression the money would be taken out on September 10th. On the morning of September 11th, 2024, I logged back into my account to see if the payment had gone through. It had not gone through and instead my account stated that I needed to pay the full remaining balance if $4,366 in order to maintain power in my home. I called PG&E to verify this was correct, they said it was and that I was ineligible for a payment arrangement. I dont want trouble, I just want to be able to reinstate my payment arrangement so I can live my life. If the power gets shut off I will loose my apartment due to the lease being voidInitial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
April '24 contacted PG&E to notify that I would be discontinuing my service. Agent informed me that my final bill would come. After paying a portion of that bill, a month later another bill came. In speaking to the representative I was told that my bill was an estimate. That all bills for the last year were estimates because my meter needed an update and a service provider was to schedule an appointment to resolve. I informed that I was not contacted and no one came out. After asking more questions, the agent shared that all bills were estimates and based on what they thought my usage would be. I informed them that is not okay and a meter reading should have occurred and the update should have taken place. At times the bill was over $600 for 2/2 condo in non peak months. This negligent behavior of PG&E has since resulted in ****************************************************************************** the amount of $1129.28 as they sold the debt ******************************** I have made multiple attempts to work with PG&E to gain understanding and ask for a review of the account. Each agent has shared they can do nothing. I am needing support in reviewing the account, reassessing the debt, removing the account from collections and removing from my credit report. I do not take this lightly and do not have accounts in collections. My goal is to get this resolved and charged the correct amount.Initial Complaint
09/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was offered ***** signed up.for there Amp program to help cover my PG&E bill but was not told that I would have to pay it back. At the time I had applied for assistance through the **** because I had to leave my job due to health issues. I was approved for over $900.00 in assistance to pay my energy bill. Due to PG&E amp.program I was told.i had to pay back the funds for the Amp program. I have set up 3 or 4 payment plans and having to pay out over ****** each time because they keep canceling my payment plans. Recently I went into my.account to make a payment on the payment plan and set up a payment on my monthly bill and again my payment plan was canceled. Now I have to pay almost ****** to.set up another payment plan so they don't shut my service off and i use medical equipment *********** night. With the high cost of everything I'm am not really able to put another ****** to setup another payment plan because they keep canceling my current payment plans. I have reached out to customer service and asked them to put back my payment plan that I had set up about 3 or 4 months ago. They keep telling they can't ad want me to set up another payment plan with another ****** I have 2 kids that I have to put food on the table for and other bills as well. I unfortunately cannot continue to keep putting up ****** everytime they cancel my payment plans.Initial Complaint
09/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
in 06/12/2024 i got a bill from pge $1552.14. the amount was ridiculous. I called and they told me they had to charge me that amount because the where not able to read the meter. That they had called me and i had decline or was a no show when they showed up. I did explain to them that the meter is not in my property. It;s in a different property. they told me that they would keep on estimating my bill till they had access to the property where the meter was and that , That was my responsibility. to make the story short pge one of the workers came out they had access to the property after a few months with the owners. The worker told me they had been over charging me to call and explain to them he gave me the meter reading I called . They told me that it would take a few months to adjust the bill . Here we are in sept and the bill has not been adjusted. Please help. This is fraud over charging someone and them threating sending a 48 hour notice to terminate service for something that they did. I have been paying my monthy bills of what I owe that month but not for what they want to over charge me. All the calls have been recorded. I will have to pay not to have my service shut off . because of the 48 hour notice. I still have the text of the worker where he explains that i have been overcharged and to call. *****Initial Complaint
09/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My bill is so high I can never ever afford to pay it. how do we go from $80 a month to close to $300. My rent portion is $100 and you want me to somehow come up with three times that to keep my fridge on. I live in a tiny mobile home. You are a monopoly, **** customers pay so much less. I am willing to rally everyone together and start a lawsuit for a monopoly and your prices. How do you expect someone who makes 1k a month with 1.5k a month in bills to pay you $600 in 3 days to keep lights on? You're unrealistic, I notice one employee, just one has no problem buying a 1.5 million dollar home. While you make sure the rest of us can't eat, pay our car insurance, etc. I would like to see my rates cut back to where they should be. We should not have to pay for your destruction on our state.Initial Complaint
08/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
PG&E has literally been overcharging their customers especially this year. My bill has almost tripled and when looking into my bills the days they claim I use more energy I was not even home. My AC stays on 78 degrees but yet I am told my usage is between ******* KWH when that is not remotely true. I have been at my residence for 7 years and never has my bill ever been as high as they have been. I am being charged by their guesstimation of usage and by comparing my home to other similar ones around me. I am not the only that is complaining about this either. Also all the years I have been here never have I seen anyone come out to read the meter at my complex. I want them to be looked into deeper especially since they do have lawsuits already against them .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
300 total complaints in the last 3 years.
106 complaints closed in the last 12 months.