Business ProfileforUpgrade, Inc.

I got three negative late. Payment marks ***orted to two credit bureau from Upgrade, Inc. These are ***orted when paid 30 days late. And early October, I called to ask what was ever 30 days late that should be ***orted on my credit, because I still have an open and good standing account with them. And paid, Good closed accounts with them. They said they didnt see anything that was ever 30 days late and that they were enter a ticket to have this reviewed and disputed and I will get an email back in about 7 to 10 days although it could take up to 90 days to remove it from my credit. I call back on 14th October about a week later, and that *** said just wait for the email it was being reviewed. When I called today to follow up, because I never got an email ************ *** said he doesnt see any evidence of a ticket ever entered regarding the late payment credit reviews. I am so disappointed and frustrated! This *** **** said itll be entered today he sent the information to his lead And they will start the review. They dont send any evidence or proof that the review ticket was submitted and that it could take up to 90 days to remove off my credit ***orts. I no longer trust the company and they said they dont give proof of a review being submitted. My payment history on all of my credit ***orts was always 100% and now its at about 98. How can we address this company to look into why they would ever make a credit consumer complaint when I have no history and they admitted it today of being 30 days late on my account. And to know that they are actually reviewing this derogatory remark? Im devastated.