ComplaintsforWatchLAB Studios

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Initial Complaint
11/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Payment for a focus group held on August 19, 2024. I am writing to formally demand payment of $175 for the Project Aztec focus group held on August 19, 2024, for my minor son, ******* *******. Despite my prior follow-ups on September 28, 2024, October 28, 2024, and November 4, 2024, during which Ms. ****** indicated that the payment was sent via mail and then requested my PayPal address, no payment has been received.
Business response
11/13/2024
Hello ***,

We are sorry if there was any delays in responses or miscommunication. Per our convo, your payment has been made via PayPal.

Thank you!
Customer response
11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

* *
Initial Complaint
11/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi my daughter did an online focus group June 20th 2024 in exchange for payment from a company called ********* in ****** ********. Ive reached out to them through text and email and have been completely ignored i see this has happened to other people through research and Ive tried reaching out to the headquarters in IL but no one is responding to my emails
Business response
11/11/2024
Hello,

We have spoken to the employee and are sorry your texts have gone missed. The employee reached out to you and got your ****** and payment has been made.

Thanks!
Initial Complaint
11/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Project **** (Groceries)**************************************************************** I was told it would only take a few weeks and payments would go out at the end of the project.However now I'm told the payment would be after Christmas not acceptable.I would like to know the when checks will be mailed.I will be leaving for ******* in 1 week and will not be back til the middle of next year and relocating to ATL.Thanks Address will not be good.
Business response
11/05/2024
Hello ****,

We are sorry about that and have sent payment via the ****** you provided.

Thank you
Initial Complaint
11/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My daughter and I did a focus group for watchlab company and we were promised compensation. Its been over 2 months and my daughter and I still have not received any compensation. I have tried to reach out to a supervisor and I got one response asking our name, and that was it.
Business response
11/01/2024
Hi *****,
We are sorry about this and have sent payment via the ****** you provided.

Thanks!
Customer response
11/04/2024
Yes, I have received the payment via ******. Thank you.
Customer response
11/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
10/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was selected to participate in a study that I have yet to be paid for or even responded to. It has been 10 weeks and have had no contact from WatchLabs.PROJECT DETAILS:Topic: Online Platforms Date: Tuesday, August 20 2024 Start Start Time: 11:30am PT/ 12:30pm MT/ 1:30pm CT/ 2:30pm ET Study Type: Focus Group Length: 90 Minutes Location: Remote Payment Amount: $150 via mailed check Payment will be mailed to you as a check. We estimate that checks will be mailed out within 6-8 weeks after the last day of the study.
Business response
10/30/2024
Hello *******,

We are so sorry for the lack of communication you experienced. We have just sent payment via *******

Thank you!
Customer response
11/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
10/24/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On August 19, 2024 we were contacted by ******* ******* ****** | Project Manager o. ************ c. *************** e. *************************************** watchLAB ***************************************************************** We signed an NDA and were advised that on Project Aztec, we would receive $125 for our time in the focus group. This focus group conclused on 8-19-24. Since they we have emailed ******* on August 19, Oct 1, 3, 9, and Oct 24th. We have reached out to ******* via phone and text on the same days as well. We have also tried to contact WatchLab directly and left a voicemail on Oct 22, 2024.
Business response
10/25/2024
Hi ********,

We are so sorry. It looks like your emails were going through SPAM but we just sent you payment via digital format.

Thank you and once again so sorry!
Customer response
10/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******-*******
Initial Complaint
10/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I completed 3 studies for WatchLab 1 in July 2024, 1 in September 2024, and 1 in October 2024. I have not received payment for any of the above.
Business response
10/17/2024
Hello,
We have PayPaled payment for one project and my colleague has sent you a copy of the check for the other 2 projects combined.

Thank you!
Initial Complaint
10/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My name is ******* ******** and I did a study for creatives with Watch Lab on August 21, 2024 for a total compensation of $275. Watchlab has a very slow and unresponsive team. While confirming my study, I sent ***** the correct address for my check to be mailed. 8 weeks later, I am being told by ******* that the check was sent to the wrong address (missing an apartment number) so its not moving, and that it will have to be re-issued. I wad told that a check will be re-issued today and a new delivery date sent. I am very annoyed with this company. They do not take calls and do not respond to emails. Luckily I was able to get ******* via her text line. All inboxes for the team are full - I guess its not worth checking them eh?PAY ME MY MONEY! Send me that check or the compensation in an email. It shouldnt **** *-8 weeks to process a check! Thats archaic!!!
Business response
10/16/2024
Hello Mikhail,
I am sorry as we did not have the apartment number but we took care of the payment for this yesterday via PayPal after our convo.

Thank you for your patience!
Customer response
10/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22424945, and find that this resolution is satisfactory to me.

Sincerely,

Mikhail Williams
Initial Complaint
10/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- I was recruited to take part in a META study by **************************************** of H*****2*4*7*4*8*1*0*9H on Thursday, September 26th. Below is the original email:Hello,You recently expressed interest in participating in a 60-minute remote interview with AnswerLab, a third-party UX research agency, to help **** learn more about your experiences. Im contacting you on behalf of **** for an upcoming research study about your **** Verified subscription. AnswerLab is working with H*1*4*4*8*9*6*6*9*4*2H, to schedule participants for the following dates:Thursday, October 0* Friday, October 04 Monday, October 07 Tuesday, October ***************************************** the study, you'll receive $225 USD via your choice of an Amazon gift-card or paper-check.If you would like to participate and are available during any of the specified dates, please let us know by replying to this email.If you would like to validate the legitimacy of this study, please contact ******************************* you in advance. We value your perspective and look forward to your feedback!Sincerely,Lulzime, on behalf of **************** - I signed up for October *rd at 11:*0am EST, and was then contacted by ************************************* regarding the study, and asked to sign an NDA.- At this time, I did some digging and saw there were over 40 complaints against H*****2*4*7*4*8*1*0*9H about late or non-payment for research studies. I then told ***** that I would ONLY participate in the upcoming study IF I would receive an immediate e-gift, which she confirmed they would do. The gift was to be a $225 Amazon gift card.- I participated in the study on October *rd and have contacted ***** * times regarding my 'immediate' e-gift, and have been ignored since. I can provide all emails between us to prove the agreement we had.
Business response
10/11/2024
Hello Travis,

We are sorry about your experience. As soon as it was brought to my attention, I had sent an Amazon gift card that is showing received on our end.

Please let us know if this is not the case and we will look into it.

Thanks!
Initial Complaint
10/08/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Did a study on 7/25/2024. Told the usual spiel of 6-8 weeks for payment. As of today (10/7) no check, no contact. Called a number, person to picked up said my project coordinator doesn't work at the company anymore and she has no information. Emails go nowhere.
Business response
10/08/2024
Hi ******,

We just sent over payment via ******. I am sorry the person you were emailing is no longer with the company and you should have received a bounce but so sorry you did not.

Thanks
Customer response
10/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***

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