Business ProfileforKlein Epstein & Parker

I just wanted to buy a custom tailored suit that fit and would last for years. After 2 years, 3 botched suits, and $3767 down the drain, I have no suit to wear, and the owner is refusing to give me my money back.My ordeal with KEP began two years ago, on August 14th, 2021, when I visited the store to purchase a custom-tailored suit for a friend's wedding. Assisted by an associate, I was fitted and paid $2793.33 upfront for the suit.Three weeks later, on September 9th, 2021, I received the suit, only to find that it was terribly ill-fitted. The pants were too tight, and the jacket was digging into my armpits, making it impossible to move comfortably. I told them it was still too tight and asked them to at least remake the pants. They took the suit and said they would fix it. After 3 months of no updates, I inquired about the suit and they said there was nothing they could do, which they failed to tell me in a timely manor. I again asked for a remake or a refund.The owner denied any faults with the initial suit, blaming his employee for the poor fitting and suggesting that I must have gained excessive weight. This was both offensive and inaccurate, as I had informed the stylist about my pant size and fitness goals, and he assured me they would accommodate for it.On my persistence, they agreed to remake the suit, but the second attempt was equally disastrous. The new suit, which was offered at a discounted price of $974.33 due to their previous mistakes, was made with completely the wrong fabric.The situation escalated further with the third attempt, as the suit ended up being 2 sizes smaller than the previous one, rendering it unwearable.Throughout this entire process, I have spent $3767 on three botched suits that do not fit as promised, leaving me without a functional suit for important events. KEP's lack of accountability has caused immense frustration and financial loss.Jeroens email: ***********************************************************************