Business ProfileforTravel Visa Pro

First. I have never write a review before but this company have make me to the point of getting my review seen. I called to schedule an in person appointment for their passport service, they told me I have to pay to schedule an appointment with them and I paid $99 for an in person appointment and said I will be getting another call to scheduled the appointment. I waited and they call me roughly about 4-5 hours later and they said the person is busy and got with another representative and he takes care of me with the passport process. Before I agreed on the price and paid for their service and fees, I talked to the representative for OVER AN HOUR TO MAKE SURE I UNDERSTAND and he said everything was included in the prices for 3 adult and 1 child to come up to about 1400 and ask him REPEATEDLY to clarify the invoice and he SAID EVERYTHING IS INCLUDED, so I proceed with the process and on the day we go get our appointment, I called a again and ask for CLARIFICATION, they said I have to pay an extra fee for the government totaling an extra 800 on top of ****************************************************************** then they call me back and get me a a discount for $100 per person. If I hade know that they were going to charge me with 1400 and I pay 800 more out of pocket then I would have decide to do it myself for 900 with expedited option because i was already getting all the paperwork myself anyway; I decided to NOT WORK with them and go my own way. I tell them to CANCLE MY ORDER AND REFUND, and I told them I understand that they have to charge me the cancellation fee but I was unexpected for them to charge me about $400 for cancellation and will take up to 21 days. PLEASE BECAREFUL AND MAKE SURE ANYONE ELSE CLARIFY BEFORE BOOKING WITH THEM.