ComplaintsforParamount+

Streaming Service

HeadquartersMulti Location Business

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Initial Complaint
12/12/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for a Paramount+ Promotion and was automatically charged for a yearly subscription. I send a email to customer support and have gotten no response for the past week.
Business response
12/13/2021
Dear *****,
Thank you for reaching out to us about the issue you encountered with our coupon for ******** promotion. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
Wed like to make this right, and assist with any coupon issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
We look forward to assisting you.
Regards,
Paramount+ Customer ServiceTell us why here...
Customer response
12/14/2021

Complaint: 16357487

I am rejecting this response because: I believe everything I have provided is adequate information to start a refund. I believe a Phone call is unnecessary at this point.

Sincerely,

*************************
Business response
12/22/2021
Dear *****,
Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $49.99 was issued on 12/17/2021 and a confirmation email was sent.
Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
Regards,
Paramount+ Customer Service
Initial Complaint
12/12/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have contacted Paramount+ twice about not being able to load the app on my *********** Email: Dec 4th, 2021 and phone call Dec 11th, 2021. I paid $99 plus tax for the service and I can no longer use. I would like my money refunded since they have not fixed.
Business response
12/15/2021
Dear ******,
Thank you for reaching out to us about the issue you encountered with streaming on your *********** We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
We look forward to assisting you.
Regards,
Paramount+ Customer Service
Customer response
12/16/2021

Complaint: 16357457

I am rejecting this response because:

I have contacted Paramount+ twice with no resolution. I just want my money back at this point as they have not been able provide the service I paid for.Sincerely,

*************************
Business response
12/22/2021
Dear ******,

Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $106.99 was issued on 12/16/2021 and a confirmation email was sent. As a reminder, please allow **** for processing depending on your financial institution.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

Regards,
Paramount+ ****************
Customer response
12/23/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
12/12/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of last transaction December 3rd 2021 Spent $10.65 this month.($74.55 total. Been a paying member since June 3, 2021.Using a 6 series TCL ******* HDR stopped working. It seems to have stopped working after the last Roku update. I tried restarting, and resetting the tv. All the other apps that have HDR on the ** work (HBO ************* Vudu, Chromecast ultra)The main reason I used Paramount+ on the first place was HDR for Star Trek Discovery.
Business response
12/13/2021
Dear **** ,
Thank you for reaching out to us about the issue you encountered streaming content. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.
Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.
Regards,
Paramount+ ****************
Initial Complaint
12/12/2021
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Paramount+ offers a streaming service, with the option to pay an annual fee to remove ads for an ad free streaming experience. I paid for the ad free streaming service, however, when you first open the app and go to watch a show, you are greeted with an ad for a Paramount+ original show. When watching the same show, every 2-3 episodes youre greeted with yet another paramount+ original ad. Whenever you start a new TV show, you are greeted with a Paramount+ original ad. First and foremost, I paid roughly $100 for one year of ad free streaming and Paramount+ is not holding up to their end of the agreement. Secondly, I do not see any reason that I must be constantly shown ads for Paramount+ content when I can just browse the app if I wanted to find something new to watch. Its bad customer service, extremely misleading, and a scam to offer ad free streaming for a fee, but not actually remove those ads for the paid account. .
Business response
12/13/2021
Dear ***,
Thank you for reaching out to us about the issue you encountered with seeing commercials on a Premium plan. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
Premium subscribers enjoy the majority of on-demand content free from promotions; however, select shows will include brief promotional interruptions or a quick trailer to keep you updated on our programming. For more info, visit: spr.ly/PromosHelp
We want you to know your comments are integral in helping us shape future customer experiences, and we greatly appreciate your thoughts on the matter. Weve also passed your feedback along to our product team for consideration.
Regards,
Paramount+ Customer Service
Initial Complaint
12/12/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This service is not working as advertised. The chromecast icon has disappeared and the ad free version is still giving ads. This just happened to shudder last month and took a month to fix ughhh. I'm currently on hold with their customer support for 25+ mins. The newest app version on iOS updated 3 days ago, I am no longer seeing the chromecast icon in the top right corner. My iPhone has the newest software update ****, and the app is the newest version 8.0.46. All of my other apps are able to currently cast, and my internet is working. This is an app issue. I also messaged them on ******** and told them others are having this issue too https://www.reddit.com/.../weekly_paramount_complaints.../, I called them and waited for 35 minuets to speak to someone and then got no resoultion (they said someone would call me back). It is extremely difficult to get a hold of anyone through multiple channels and I feel like I am paying for something that I am not even able to use.
Business response
12/13/2021
Dear ****,
Thank you for reaching out to us about the issue you encountered with streaming with your chromecast device. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
Wed like to make this right, and assist with any troubleshooting issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
We look forward to assisting you.
Regards,
Paramount+ Customer Service
Customer response
12/14/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will be waiting for your contact. Please contact me on 12/15.
Sincerely,

*************************
Initial Complaint
12/11/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On November 28, I was subscribing to Paramount Plus through a ******** promotion for one year free subscription. On checking my account, Paramount Plus put me on a monthly plan to be charged after 7 days. Since it was a 1 year plan, I tried to change to annual for the promotion but I was immediately charged $49.99 for a year subscription.I sat on hold for 1 hour to speak to someone at Paramount+ to inform them of the mistake and request a refund but the agent said he could help me and to call back another time. I contacted ******** who reached out to Paramount+ and requested a refund of the mistake and I was told via chat that the refund would hit my account within 3-5 business days. A week after, I noticed I had not received a refund and contacted Paramount+. I was informed by the agent that this was a non-refunable purchase, even though it was an error and I had canceled my subscription. I do not want a 1 year subscription and requested a prorated refund but the agent refused.I have multiple streaming services and have never come across a service that does not provide a pro-rated refund. I believe this is a bait & switch in order for the company to inflate their subscription numbers, even though the content is lacking, their customer service support is terrible and after 2-3 weeks into a subscription, I realized how terrible the product was. At the very least a pro-rated refund for the 2 weeks into a 1 year subscription should be provided.
Business response
12/13/2021
Dear *****,
Thank you for reaching out to us about the issue you encountered with a refund request. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
We look forward to assisting you.
Regards,
Paramount+ Customer Service
Initial Complaint
12/11/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for a free trial on 12/02/21 and was charge $50 for a service that doesnt work. Their app plays ads that wont load, and then it crashes. Ive reached out to the company for a refund with no success.
Business response
12/13/2021
Dear *********,
Thank you for reaching out to us about the issue you encountered with streaming content. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
We look forward to assisting you.
Regards,
Paramount+ Customer Service
Customer response
12/14/2021

Complaint: 16354169

I am rejecting this response because:so far I have only been contacted to offer me a discount on my next subscription. Why would I renew a subscription for a service that I cant use? Please refund me my money.

Sincerely,

*********************************
Business response
12/20/2021
Dear ******,

Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

We researched your case and saw a supervisor attempted to contact you over the phone, but was unable to reach you. Our customer service team responded to your email on 12/14/2021, letting you know your subscription has been canceled and a refund was issued. If you have any additional questions, you can reply to their email.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.
Regards,
Paramount+ Customer Service
Initial Complaint
12/08/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We paid $9.99 per month to have access to CBS Live through Paramount Plus. The services get interrupted on a daily basis. We confirm with our internet services provider and we DO NOT have internet issues. We do not have problems watching ***************** or Sling, only with Paramount Plus. It is a shame to pay for a service and not get it.So far, they have not been able to fix it and they only have troubleshooting on line where they assume is your connection.
Business response
12/13/2021
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
12/07/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for a trial 2 weeks. I cancelled the trial the same day as it was not working. I noticed charges and researched them. They started 6/14, 7/14, 8/14, 9/14, 10/14, 11/14. I called and was transferred numerous areas. I finally find an email address and sent an email. They did not cancel again - had to follow up -- just today received notice of cancellation. They state they cannot refund. I called and emailed on the day I noted november charge and they would not refund. I cancelled the same day I signed up. I have never used the service as it didn't connect - they could see that. I called and cancelled as well as online. And they still charged for 6 months.I would like the 6 months of charges oof $6.51 for a total of $39.06 reimbursed immediately.
Business response
12/13/2021
Dear *********,
Thank you for reaching out to us about the issue you encountered with billing. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $39.06. Please allow 7 to 10 days for processing to your financial institution.
Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
We look forward to assisting you.
Regards,
Paramount+ Customer Service
Initial Complaint
12/04/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Enrolled in Paramount + streaming and received an offer for two months of premium non commercial for the price of the regular subscription. The offer kept showing an error as I enrolled so I emailed paramount after. My first ticket was ignored so I submitted a second ticket where paramount emailed me that the offer was two months of premium or ad free for the price of regular. I asked if they could enroll my account as I requested for the offer I received and they closed the ticket with no response. I followed up with two more emails and an additional ticket online and still have not received a response to upgrade my account for the ad free version I was offered for the price of regular.
Business response
12/07/2021
Dear ****,
Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
We look forward to assisting you.
Regards,
Paramount+ Customer Service

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