Business ProfileforKapwing

I upgraded my account with Kapwing in order to do some video editing. I selected the monthly charge of $24. However after I checked out, I received an invoice for $192 which is the yearly plan. I reached out to them right away to let them know that I was charged the wrong amount. They replied with: "We always strive to be clear and transparent with our pricing, by listing how much will be billed by displaying the total amount and showing that you have select the annual plan. Even though annual is the default plan selected at the checkout page you have the ability to change it by toggling to monthly before selecting submit payment. When you change the plan the total amount due also changes to reflect the plan selected. Based on our Refund Policy, we do not issue refunds for subscriptions once you decide to upgrade to a paid plan. To ensure users are making an informed decision to upgrade, we offer a free version to all users to test our software before deciding to upgrade to a paid plan and list the limitations on our pricing page." I was advised to cancel. I replied and tried explaining that I did choose the monthly plan and was just charged incorrectly. I received the following in return: "When reviewing a request for a refund, we carefully assess any technical errors that *** have occurred on our end that could have resulted in the issue that the user experienced. After reviewing your request, we were unable to identify any technical errors on our end. We strive to be transparent by fully disclosing that all subscriptions are auto renewed until canceled and with our subscription selection process during checkout by clearly highlighting the option selected and showing the total due now, which changes as you click through the annual vs monthly option. Based on our Refund Policy and the information you've provided, we are unable to issue a refund regarding this matter." I am just requesting to be refunded for the over charge.