Business ProfileforSenaxy

On July 15, 2020, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://senaxy.com. The company advertises "100% Best Price Guaranteed." The company also advertises "100% Satisfaction Guaranteed With Every Order," "Money-Back Guarantee," "100% Satisfaction Guaranteed," "100% Customer Satisfaction Guaranteed," "Satisfaction Guaranteed - 30 Days - Money Back," and "MONEY BACK GUARANTEE
We want you to be 100% satisfied with the products you buy from us. If for ANY reason you are not satisfied with your purchase, we offer an iron-clad money back guarantee."

The BBB Code of Advertising states that, "12. Lowest prices, underselling claims Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims. 12.1 Advertisers must have proper substantiation for all claims prior to dissemination. 12.2 Unqualified underselling claims must be avoided. 12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13."

The BBB Code of Advertising also states, "20.1 When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising "lifetime" warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term "lifetime." 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."

As of August 7, 2020, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.