We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Cross Country Moving Company has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCross Country Moving Company

            Moving Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2480 Verna Ct

            San Leandro, CA 94577-4223

            Visit Website
            (877) 888-0708

            Business hours

            7:00 AM - 6:00 PM
            Business Hours
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            8:00 AM - 4:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/29/2014

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Cross Country Moving Company offers long distance moving and packing service.

            Products & Services

            Cross Country Moving Company offers auto shipping, long distance relocation within the US, packing and storage.

            Business Details

            This is a multi-location business.

            Find a Location

            Cross Country Moving Company has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2480 Verna Ct, San Leandro, CA 94577-4223
              BBB File Opened:
              6/12/2014
              Years in Business:
              11
              Business Started:
              5/13/2013
              Business Started Locally:
              5/13/2013
              Business Incorporated:
              10/18/2013
              Accredited Since:
              7/29/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 191180 for this business, issued by Bureau of Household Goods and Services. The expiration date of this license is 2/12/2025.

              These agencies may include:

              Bureau of Household Goods and Services

              4244 South Market Court, Suite D

              Sacramento CA 95834-1243

              (916) 999-2041

              https://bhgs.dca.ca.gov/

              BBB records show a license number of 2626333 for this business, issued by Federal Motor Carrier Safety Administration. The expiration date of this license is 2/12/2025.

              These agencies may include:

              Federal Motor Carrier Safety Administration

              1325 J St Ste 1540

              Sacramento CA 95814

              (800) 832-5660

              https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              160
              Alternate Business Name
              • Cross Country Long Distance Movers
              • Cross Country Movers
              Hours of Operation

              Primary

              M:
              7:00 AM - 6:00 PM
              T:
              7:00 AM - 6:00 PM
              W:
              7:00 AM - 6:00 PM
              Th:
              7:00 AM - 6:00 PM
              F:
              7:00 AM - 6:00 PM
              Sa:
              7:00 AM - 6:00 PM
              Su:
              8:00 AM - 4:00 PM
              Business Management
              • Mr. Art Gurfinkel, Owner
              Contact Information

              Principal

              • Mr. Art Gurfinkel, Owner

              Customer Contact

              • Mr. Art Gurfinkel, Owner
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I had my order picked up on 3/29 and told it would be delivered 7-14 days from that date. I then received a text it wouldnt arrive until 4/13-4/18. I called and spoke to people almost every day since then stating I need more than a days notice and the delay in unacceptable. I only have somewhere to stay until my furniture arrives until 4/14, and already had to extend it 2 days. I keep getting the same response and this whole experience has been completely unacceptable. Other moving companies give 2-3 days notice and it wouldnt be an issue if I wasnt given incorrect dates at pickup. If I dont get an adequate resolution Im involving attorneys
              Read More
              Read 13 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nasim S

              11/18/2024

              We had a great experience with cross country moving company (DOT *******) for a long distance move from ******, ** to ******, **. We worked with ******* ********* (sales) as our contract agent, ***** ******** (AR/**) for the payment, and **** ****** (Operation Team) to coordinate for the move. They all provided comprehensive explanations about the respective step in the move, and were helpful and patient beyond our expectations.Highlight of our move were:1. No change in the price: Unlike what we had heard about notorious moving companies, with this company there was no change in the contract price. They gave us a quote according to our inventory when I first called, and did not charge extra in any other step.2. Great packers: On the pick up date, a professional team packed our furniture in an indestructible way.3. Transparent process: We received an email as soon as the 18 ******* carrying our furniture left the source city, and received updates about the whereabouts of the truck on its way.4. Early delivery: On the pick up date we were given a delivery window for delivery within up to 14 business days. They delivered our furniture only 9 days (business and non-business) after the pick up date.5. No damage to furniture: The delivery was perfect with no damage to our furniture or any of the boxes and their contents.We strongly recommend cross country moving company (DOT *******) for long distance moves and will definitely call them for our next big move.

              Cross Country Moving Company Response

              11/19/2024

              Dear *****, thank you for your kind review!
              Read 1 More Customer Review

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.