Business ProfileforSanta Cruz Nissan/Dodge

I first arranged to have my vehicle serviced for a routine 60K mile maintenance but also to replace a damaged underbody panel. I called late March and was told the soonest available appointment would be 3 weeks away. But I was also told the underbody panel was in stock and could be replaced.

I then dropped off my vehicle at the scheduled time and again confirmed the work to be performed included the underbody panel replacement.

When I went to pickup my vehicle, I discovered that the underbody panel had not been replaced (I was told the part now needed to be ordered) and that a separate aftermarket part I installed had been replaced without my consent. Upon first bringing this to the dealerships attention, I was told all of their service techs had already gone home and that I would get a call the next day to both arrange for the install of the underbody panel and to have my aftermarket parts returned to me.

Days went by, which turned into weeks, without any further communication from the dealership. I proceeded to contact the dealership in different ways about this issue. The last communication I had from the dealership was on May 9th from a Dillon Williams via email, stating "
If by chance your request reached us after hours, you'll get a response from us the next business morning. Otherwise, expect the information you requested in your inbox soon."

It is now May 19th. Still no communication from this dealership in any form. It is due to this lack of any communication or acknowledgement that I feel I am now forced to share this experience with others to suggest they take their service business elsewhere.

We tried reaching out to the customer and he has requested that we do not contact him again for any reason.