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          Find a Location

          Polycom, Inc. has 22 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Polycom, Inc.

              345 Encinal St Santa Cruz, CA 95060-2132

            • Polycom, Inc.

              13650 Dulles Technology Drive Suite 500 New York, NY 10119

            • Polycom, Inc.

              3553 North First Street San Jose, CA 95134

            • Polycom, Inc.

              6500 River Place Boulevard Austin, TX 78730

            • Polycom, Inc.

              300 North Continental Boulevard Suite 200 El Segundo, CA 90245

            Business ProfilePolycom, Inc.

            Video Equipment Parts
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            345 Encinal St

            Santa Cruz, CA 95060-2132

            Visit Website
            Email this Business
            (408) 586-6000

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Polycom, Inc. is a multinational corporation that develops video, voice and content collaboration and communication technology.

            Business Details

            This is a multi-location business.

            Find a Location

            Polycom, Inc. has 22 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Polycom, Inc.

                345 Encinal St Santa Cruz, CA 95060-2132

              • Polycom, Inc.

                13650 Dulles Technology Drive Suite 500 New York, NY 10119

              • Polycom, Inc.

                3553 North First Street San Jose, CA 95134

              • Polycom, Inc.

                6500 River Place Boulevard Austin, TX 78730

              • Polycom, Inc.

                300 North Continental Boulevard Suite 200 El Segundo, CA 90245

              Headquarters
              345 Encinal St, Santa Cruz, CA 95060-2132
              Email this Business
              BBB File Opened:
              2/6/2004
              Years in Business:
              34
              Business Started:
              1/1/1990
              Business Started Locally:
              1/1/1990
              Number of Employees:
              1183
              Business Management
              • Mr. Robert Hagerty, Manager
              Contact Information

              Principal

              • Mr. Robert Hagerty, Manager

              Customer Contact

              • Mr. Robert Hagerty, Manager
              Additional Contact Information

              Fax Numbers

              • (408) 526-9010
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/09/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I purchased a brand new Poly Voyager 5200 Series from an authorized retailer on August 6, 2024 that was received on August 7, *****. On August 19, 2024 I contacted ********* service support informing that the charging case was defective and would not accept a charge or charge the headset. I was told they would send a replacement charging case and it would ship by August 22, 2024. After numerous phone calls and a formal escalation to customer complaints it still has not shipped as of September 9, 2024. Three full weeks since ** was first notified of the issue. No one has offered a satisfactory explanation on what the delay has been and when I can expect it to ship.
              Read 12 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alexander L

              07/22/2024

              Hold line repeats "thank you for your patience all representatives are still busy please continue to hold for the next rep" over and over back to back with no pause like an insane person repeating themselves tirelessly. Then you are connected to a persom that doesnt even introduce themselves. Asking for help gets you transfered to a secondary company that doesnt pick up
              Read 4 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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