Business ProfileforEpoch

If you upgrade to a full membership from a $1.95 2-day trial minutes after purchasing the 2-day trial, you will be double charged for both not cancelling the trial and for the full membership. Was charged $29.80 for not cancelling the 2-day trial even though I upgraded to a full membership minutes later. Days later, I was charged again $29.90.

Epoch is a third party payment facilitator, i.e. we process credit card, debit card, prepaid card and other type of online transactions on behalf of e-commerce merchants and do not own, control, operate nor are in any other way associated with these websites.Our records show that the the consumer purchased 2 different 2-day trial memberships for 2 different websites at the same time on May 19, 2024. So as to protect consumers privacy, we will refer to them as membership A and membership B.Membership A consumer did not cancel within the required 2-day trial period and as such was charged $1.95 for the cost of the trial membership on May 19, 2024 (the day of the purchase) and $29.90 for the monthly charge on May 22, 2024 when the trial membership converted into the monthly membership. All of these charges as well as the fact that the trial will convert into a full monthly membership had been fully disclosed to the consumer on our payment page which consumer used to make this purchase. Enclosed is the screenshot of our payment page that the consumer used to make this purchase.Membership B consumer chose to upgrade to a full monthly membership on the same day of the purchase so as to be able to access full content which isnt available to trial members. As such, consumer was charged $1.00 for the trial membership as well as $29.80 for the monthly membership on May 19, 2024. To upgrade this membership, consumer was required to go through the enclosed membership upgrade page which explicitly stated that the consumer would be charged $29.80 immediately. As such, consumer was well aware of the fact that he will be charged full membership amount immediately upon clicking on YES, UPGRADE ME NOW! and it would be disingenuous to claim otherwise.Enclosed are also records that show all charges for both memberships which clearly show that the consumer was not charged twice for the same membership as claimed in the complaint. Enclosed records also show that even though all charges have been disclosed to the consumer prior to making any purchases, as a one-time courtesy to the consumer we have already issued a refund in an amount of $29.90.